The app is quite easy to use but when charging instead of one showing duration it has it twice instead of one and the other showing your charge rate price so you know how much your charge is, didn't think this would be difficult to implement.

As annoying as fragmented ev charging apps are - they do work - except when people make regional specific ones and don’t allow you to download them all internationally. Using an ev overseas while travelling means I can’t get the Bp app because it’s not available on the international App Store. Very infuriating. But also the fragmentation will kill the uptake of evs. If petrol car users had to constantly check apps for pump types and fuel power and then check if in use and working and then download specific app to charge they just wouldn’t have taken off. The whole industry needs to band together to allow a sharing of information and a central app for payment and information.

Used the app for the first time last night. The charge station wasn’t clear on whether it could be used exclusively with the app. The charge station touchscreen just gave a binary members/non-member choice which would then ask for payment card details or membership card details respectively. Nothing about the app. I took the initiative and found the station on the app (the station ref no. wasnt particularly obvious either). The neither the app or station screen offered any feedback on when the cable could be taken to plug into the car. The app just spent 5-10mins giving me cute non-updates e.g. “ready for lift off soon” and other such nonsense. Eventually an error message popped up on the charge station. I had to wait 5mins for this to clear itself. I tried the same process again, except this time tugging the cable on the charge station intermittently to see if it would be released. Eventually after a couple of minutes it did so and I managed to plug the car in and get it charged. Once the charge was complete, the app and charging station gave absolutely no indication what the cost was. In fact the app doesn’t even tell me what my credit balance is now, just constantly asking me to log in... despite me obviously already being logged in. The fact I got the car charged seemed more luck than judgement and I’m still unsure if I’ve even paid anything for it. This is precisely the fear that ICE drivers have with EV. Just a complete faff.

I like to give scrappy startups the benefit of the doubt, when their apps need a bit of polish. Par for for the course. So imagine my surprise when I discovered BP was not a couple of kids subsisting on pot noodle while coding all through the night but a large energy company that made nearly $9b in profit on revenue of $189b in 2024. I do not know what they spend their profit on. But I can tell you with absolute certainty what they do NOT spend any money on, which is this app. That a company so large would be willing to put its name on such a poorly made app (and you HAVE to use the app to use these services in most cases) is almost impressive. Maybe it’s stating the obvious but it seems like people running one of the foremost fossil fuel companies don’t spend much time charging electric vehicles, because if they were to use this app, they would quickly discover that they in fact CANNOT charge their electric vehicle because the app simply does not work most of the time. At best it’s a gamble, even on the very latest iPhone with every single ‘We’ve made minor bug fixes, enjoy!’ dutifully applied in the hopes that the app might actually start properly working. And then it hit me… they have been so busy fixing minor bugs they haven’t realised the major bug, which is the whole app. A fitting metaphor, perhaps. TLDR; for the love of all that is holy please just fix the app, I am trying to give you my money