citizenM 12+

#1 hotel with contactless stay

citizenM Hotels

    • 4.8 • 459 Ratings
    • Free

iPhone Screenshots


This is so much more than a room booking tool (there are enough of those out there). We’ve created the world’s very first contactless hotel experience, so you can do everything from check-in/out to control the lights and in-room media without touching a thing. Here to help you stay safe, save time and explore the world’s greatest cities (or your giant bed). Appy days.


– a full-blown, hands-free check-in/out (just as long as it’s after 11.00 AM, you’re within 2km of us, and you’ve enabled location sharing)
– control your smart TV
– 24/7 chat with happy, helpful humans
– time-saving transport tips
– app-only perks, like restaurant freebies and discounted gym passes (go you)
– local tips
– 'walking distance' filter for nearby hotspots
– digital passport: collect badges wherever you stay with us
– play 'spot the Marvin' – our famous pillow doll has gone AR

What’s New

Version 1.50.0

The next improvement train has left the station! Expect significant improvements to the app stability and loading time. Also - all you chat fans will love this - each new chat will pre-populate with the booking details, so the customer service team can help even better. Small bug fixes here and there - we don't go to bed until those are done too!

Ratings and Reviews

4.8 out of 5
459 Ratings

459 Ratings

Paco and Oli ,

Thank you

Came up for 3 days to see the sights with my wife and had a great welcome from Addie and also was given 2 drinks and a card which was brilliant.

All the staff we came across were brilliant and we would definitely stay again in the future.

Best regards Paul and Lynne

Norbert dentraswngle ,


Staff are friendly and give the impression that the enjoy working there! Staff could not be more helpful. Very relaxing and comfortable. Will definitely go back and actively seek out others. Thanks!

VickiEdg ,

Great stay

Had a fabulous 2 night stay at Citizen M Shoreditch. Absolutely loved the hotel & amenities. The staff were fantastic and super friendly.
Can’t wait to return!

App Privacy

The developer, citizenM Hotels, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Identifiers
  • Usage Data

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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