citizenM 12+

affordable luxury hotels

citizenM Hotels

    • 4.8 • 865 Ratings
    • Free

iPhone Screenshots


“What’s in it for me?” Sail through an entire stay at any citizenM hotel – from booking and arriving to check-out and final invoice – with just your phone and the citizenM app on it. Honestly, the only thing this app won’t do is polish your shoes (we’re working on it).

Before stay:

begin check-in – skip the hotel front desk
enjoy a free welcome drink with every app booking
keep your stay history in one place, even if booked via other channels (like
city tips from locals

At the hotel:

go straight to your room with completed app check-in
control your room like Bond supervillain - lights, blinds, temperature
stream your own shows and series to the room TV
browse food and drink menus

And after… :

don’t stop at the front desk for check-out
download stay invoice right away
see all previous citizenM stays
earn travel badges

We kept this short, but there’s way more. To get it all, download this app.

What’s New

Version 1.69

We are lucky to have smart people fixing dumb bugs, making general improvements, and keeping our app nice and clean. Thank you, smart people, for your latest work on the citizenM app.

Ratings and Reviews

4.8 out of 5
865 Ratings

865 Ratings

Hugo Gething ,

What a happy place to stay ❤️

It was my first time at Citizen M hotels, and this one was conveniently placed on the Champs Élysées.
The facilities are excellent, the room is clean, warm and the bed is so comfortable. You have complete control with the iPad supplied and the use of the app on your phone.
But, in my experience, I always find that the demeanour of the staff is vitally important to a visitors stay, and this team were excellent 👏🏼
They were charming, polite, explained everything, but also fun 🤩 you got the sense of a forward thinking group of people and that your stay had endless possibilities.
It was only two nights, but it’s put more vigour back into my day.
So, thank you to the whole team, such a great attitude at this time.

Paco and Oli ,

Thank you

Came up for 3 days to see the sights with my wife and had a great welcome from Addie and also was given 2 drinks and a card which was brilliant.

All the staff we came across were brilliant and we would definitely stay again in the future.

Best regards Paul and Lynne

sim.sam ,

Malfunctions; heed this warning

I was charged thousands of dollars due to a malfunction in their reservation, I was unable to buy food as my cards were locked. I would never trust this company with my card details again. If you get an error, don’t do what I did and keep trying or try with different cards. The payments are all working, your card isn’t the problem, it’s their dodgy back end system.

It took hours on chat support to resolve.

Worse thing about it all, I still didn’t get my reservation.

App Privacy

The developer, citizenM Hotels, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Identifiers
  • Usage Data

Privacy practices may vary based on, for example, the features you use or your age. Learn More


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