Dexcom Follow mmol/L DXCM1 4+

Much like many of the other reviews here - we have been greatly disappointed by the consistency of alerts for the follow app. As a parent of a child with diabetes, we rely heavily on notifications on our phones to manage our son’s highs and lows. Despite following all the guidance from Dexcom’s website, it is still a lottery as to whether my phone makes any audible alert when his levels drop low. As others have highlighted- this is especially concerning at night when he may be in hypo for hours without any alerts.

The other disappointment is around the lack of modern iOS features adopted that would vastly improve the experience for this app(and the main Dexcom G6 app):

1) time sensitive notifications - these would allow alerts to “break through” silent settings, focus modes, etc and ensure audible alerts are ALWAYS heard (something the Libre system already supports)

2) widgets - it would be great to have a Home Screen and Lock Screen widget available so my son’s blood sugar is visible at a glance

3) watch complications - allegedly there is one available but I cannot find it anywhere when configuring my watch faces. Dexcom should support all the new format complications so it is available at a glance on any watch face.

For anyone who would like to place the iPad with the open app on a night stand so that glucose levels can be visible throughout the night, the iPad app is disappointing .
There doesn’t seem to be any way of preventing alerts obscuring the reading and therefore requiring a blurry eyed press of OK in the middle of the night. Why? The phone app doesn’t do this, and anyway the number or lack of a number clearly indicates the issue. We know what these mean. We see them every single day of our lives, multiple times.
Then there is the random open app disappearing requiring more blurry eyed interaction to bring it back on screen. Come on Dexcom, these are school children programming errors. Just get them fixed. This week!

The alerts on the follow app never seem to work anymore, I have to listen out for my sons alerts as they never come through on mine and sometimes they don’t even go off on his!
I have updated the app, deleted and reinstalled it, you name it but it just isn’t consistent.
I’ve had so many nights now where he has been high or low through the night and not 1 alarm has gone off. Last week my son was hypo from 2 in the morning till 7 and not 1 alert made a sound! - this is life threatening!
This should not be happening let alone regularly, very disappointed, this is supposed to help but I’m up constantly through the nights now as this just isn’t doing what it’s supposed to!