General Accident Telematics 4+

If anyone who is reading this is having the same issue, being unable to login or register please complain to general accident as it has been 2 weeks and they still haven’t responded to my call which was logged with the appropriate team. I am unable to view my driving scores and find it hard to get them to provide them via email. Because of this I am unable to view how my well my driving is like. If you make a complaint now and if general accident later on cancel your policy while you haven’t been able to view your scores on the app and been usable to obtain them via email from them, they legally cannot do this as they didn’t fulfil their part of the agreement, which a part of it was to provide a working application for iOS. I have also made a complaint and still waiting for a response. Hopefully they will fix the app soon as driving everyday without being able to view your score and with all the bad reviews about the telematics policy on trust pilot, it is making me a bit nervous.

The app is VERY glitchy on iPhones. It constantly bugs and says that an update is required, even if there is no update available. At this point it is unusable as when it bugs you can’t log in and check you profile and it’s just an update screen. On the rare occasions when the app is working the measurements are buggy. For exactly the same route I always get different mileage. The “time of day” score is always low and there is no explanation on how to fix it or when it’s best to drive. Sorry, but 11am or 14pm to me seems like a normal time, but unfortunately, to the app it’s not. It’s very frustrating, especially taking into account that customer support don’t really care and don’t bother responding to emails or troubleshoots.

Worst company and app I’ve ever used. Still 3 months into my policy I cannot get onto the app, it’s saying update required but no update is needed. I’m getting threatened texts saying my score is low but my driving has been perfect. I believe they send you warnings to cancel policy when your driving is actually fine so they get away with taking peoples money and cancelling policies! I am seeking legal action as every single time I complain, which I may add has to be via email as no telephone customer services! I receive the same reply like it’s almost automated and never once has my issues been resolved. It’s absolutely terrible and il be contacting the insurance obudsman about this. Beware of this company!!