GoodShape 4+

To have to enter working hours for every single day is ridiculous if they are always the same. There needs to be an option to enter multiple dates where the hours remain the same to speed this app up. Also the spelling needs a lot of work. It’s ibuprofen not ibruprofen! The medicine selection is useless - you should be able to type find and select. I gave up and didn’t bother as it didn’t find anything - maybe because I was spelling correctly…improve it to get staff to use it.

Hello Aktisme, thanks so much for taking the time to leave us a review. We really do appreciate feedback and suggestions to further improve our App and you'll be pleased to know we've already enhanced our functionality. We've also passed your feedback on to our development team for consideration in future app releases. Thanks for your feedback, Team GoodShape

Having to re-enter the working hours for days when updating to extend an absence is annoying, surely it’s stored somewhere? Just let me add days from the original fit date. And I have been unable to open the app several times, I enter login details and then it does nothing, just sits there on the GoodShape logo. Having to call in to arrange an absence and being told ‘you know it’s quicker on the app?’…..I’m sure it is, if the app worked

Hello lorrsine88, thanks so much for taking the time to leave us a review. We appreciate the importance of getting it right first time and we're sorry to hear that we haven't lived up to your expectations in this instance. We've passed your feedback on to our development team. In the meantime, please try and reinstall the App and if you are still experiencing problems, give us a call on 0345 456 5767 and we'll help get you up and running in no time. Many thanks, Team GoodShape

This is not what you need when you’re unwell!
The last time I was reporting an absence I could just call up (although all the questions are still long winded) Now when you call you’re told you have to use the app with no other option.
Have downloaded the app and just keep getting ‘something went wrong’ messages, no matter what I do. I start work early and no other departments are open at this time for me to call to notify. Have been ringing the ‘questions about our app’ line since 6am (2 hours) with no answer.

Hello Katie, thanks for taking the time to leave us a review. We appreciate the importance of getting it right first time and we're sorry to hear that we haven't lived up to your expectations in this instance. We're a 24/7 service and are currently receiving an extremely high volume of calls, so we've put measures in place to speed up answer times, and expect to be back to our normal service soon. Please note if you do hang up and then call back, your place is lost in the queue which may have contributed to your wait time. Please try deleting & reinstalling the app and if you are still experiencing problems, please do give us a call back and we'll help get you up and running. Many thanks, Team GoodShape