GroomTribe Styling and Shaving 4+

Happy with the shaver but the app keeps losing Bluetooth connection and de registering the shaver. Every time you try using guided shave you have to go through the ritual of forgetting Bluetooth device - switch off Bluetooth - uninstall app- switch off phone- restart phone - reinstall app. Re pair shaver to Bluetooth.

After a recent IOS update the issue seems to have resolved itself so far the shaver has reconnected to Bluetooth and the app by itself

Hi there, thank you for updating your review. We're glad to hear that updating your iOS operating system has resolved the issue you were facing with the connection. If you have any questions regarding your shaver or the GroomTribe app in the future, then feel free to contact us via Facebook, Twitter or the contact page on our website. Wishing you a good week!

Thanks to Philips technical support I was able to add my series 8000 shaver to the app and pair it. The app might be clearer and explain that Bluetooth pairing cannot be done until after the shaver has been added. Anyway, I let the app guide me through my shave this morning. I’m clearly not moving the shaving head in small enough circles though even when I tried to do this the app kept telling me off for not doing so. I ended up with a miserable 18% correct score. The information about remaining battery life and the number of shaves it will give me is useful. The cleaning pod support seems a bit superfluous as the pod manages the cleaning time by itself anyway. Overall it’s an ok app from my experience so far though hardly essential.

Hi, thanks for taking the time to leave a review. We’re sorry to hear that you’ve been having connectivity issues. We’d normally recommend reinstalling the app, and trying to reconnect it, but should this not help, please feel free to reach out to us on Facebook (@Philips) or X (@PhilipsCare), for further assistance.

Once you’ve used the app for a bit, it says you cannot do anything until you’ve signed up to an online Phillips account. The explanation given is that “we cannot save your data” — and yet clearly the data could just be saved on my phone or even in iCloud. The app uses Bluetooth to connect to the shaver so the data has to go through the phone anyway.

Naturally, the company is after data to improve their products and marketing. That’s fine, and they might even offer an opt-out setting. But it seems truly bizarre to force you to sign up for an account you do not want or need.

Hi Igor, thanks for leaving this review. Indeed, it's necessary to register your device to the GroomTribe app to be able to use all the app's features. We're sorry if this is not what you were expecting or if this ruined your experience with the app. We will make sure to take note of your feedback in any case. If you have any questions or additional concerns, please reach out via the contact details on our website.