The font is too big and bold in the new app which means product details don’t show properly in the screen. The book a slot page is really messy, I don’t know what you e done but the times are all over the place and don’t line up with the slots. There’s way too many pages of suggestions to click through to check out, I know the old app did this but there should be an ‘instant checkout’ button like the Waitrose app has. The quick add button is clunkier than before and although this avoids checking out again it is annoying that an email is sent for every addition. The search isn’t working properly and seems to bring up random results and too many pushed suggestions/promotions. Overall it’s annoying to use. Since the new app went live delivery texts are also not being sent properly - today’s texts arrived 20 minutes after my delivery. Since Ocado ditched Waitrose it’s gone down hill and this new app is making the user experience worse.

The new app is terrible to navigate - you click on bakery and instead of bringing up a menu at the side and pictures of the products that you then filter on you get a menu that fills the whole screen and have to filter down to the product. This means that you don’t get to browse and see something you don’t normally have. There is too much on one page it is too much to look at and overwhelming - this means more product on a page but the actual pictures and writing are smaller so difficult to see. The general layout and fonts seem very basic and unimpressive this is like i would have expected the first ever app to look like and then to have improved to what we had before it seems backwards not forwards. Also why do i want a four hour delivery slot again this seems backwards I don’t want to have to wait in four hours not knowing when my shopping will turn up - an hour slot is much better. this again seems a backward step. Overall it has taken me 3 times as long to do my shopping and has just really annoyed me it has not been pleasant experience if this doesn’t improve then i will be looking at an alternative online shopping that is more user friendly like Waitrose. Also you used to have the offers broken down by meal deals, bundles etc now they are are just all listed and the meal deals seem to have disappeared which is very disappointing. Overall a waste of time developing this rubbish

I have only had this app a few minutes and already I can see so many helpful things have been removed like being able to pick which dept I want to see my favourite items for! So if I just want fruit and veg I can quickly add those. All the helpful additions gone, way longer process, awful layout, adverts really annoying. Why have you done this? You can no longer add by barcode scan, but the most important thing is it no longer shows me the cost of items when on promotion in my basket, it just adds them in a lump at checkout, I want to see what the discount is, I don’t want to have to do the maths on every promotion to work out the final cost! The feedback seems to be these changes are permanent and they aren’t planning to have the old features back, which for me is too much, have put up with the reduction in choice, only M and S brand in certain categories, and reduction in quality of fruit/veg while prices went up, but this app gives me the rage trying to do such basic tasks, forget that I can’t read it now cause they changed the font sizes. Off to discover how to cancel our Smart Pass of 10years and give Waitrose a try!Updated to add, 10 years we have had a smart pass and I have cancelled it. If this is how much we are valued as customers then my loyalty is gone.

I’m not sure how much UX testing went into the new app, but it’s lacking in many areas.The worst for me is the checkout. Ocado suggest I’ve missed or have incomplete offers, but when you click on the link to let’s say an ‘incomplete’ 3 for £8, it says I have 3 of 3 in my basket. So, not incomplete after all. The same thing happens across a variety of offers. When you click on the 3 for £8 offers, it also really unhelpfully suggests items not included in that offer, or any other sale/ offer.Equally bad is receiving a text message 1 day, a whole day, before checkout to ‘remind’ you. Great thanks. An SMS, which people stopped using about a decade ago, 1 day before checkout. How about a series of push notifications if you do indeed want people to check out with their updates. It could start a day out from checkout “Hey, you have 30 updated items, don’t forget to check out”, and then as it gets closer have a couple more perhaps, until 15 mins before.. “last chance to checkout and your order updates to take effect”. I can only think Ocado have worked out they’d lose money by doing this as it’s just so simple, and has been suggested plenty of times, but no luck.