Costa Coffee Club

Name: Costa Coffee Club
Rating: 4.6 (44148 reviews)
Author: Costa Coffee

Earn beans and pre-order

Free

44k Ratings
Age Rating

9+
Years
Chart

No. 8
Food & Drink
Developer

Costa Coffee
Language

EN
English
Size

67.2
MB

Love coffee? Then you’re in the right place. The Costa Coffee app makes being a coffee fan so much easier and more rewarding. It’s the simplest way to collect Costa Club beans, order your favourite drink for collection in store, find your nearest Costa, view your beans balance and exchange beans for free treats. Yum! All of your Costa Club details are in the palm of your hand, so there’s no need to carry your loyalty card. Just scan your phone at the till whenever you make a purchase, or scan the code from Costa Express machines whilst your drink is being made. You can even order your favourite drink from a Costa Express machine, all from the app! With our app, you can: • Log in with your current Costa Club account details, register an existing card or set up a new account (and get a new member bonus of 1 bean!) • Use mobile ordering to order ahead and skip the queue in store • You can now use your free drink rewards on Collect orders • One touch contactless reordering from a Costa Express machine • Treat a friend by gifting them a reward • Track your beans balance to see when you have enough for a free handcrafted drink • Find details of your nearest Costa stores including directions, opening times and facilities • Ditch the card and keep Costa Club in your pocket at all times • Add your Costa Club card to your Apple Wallet We pass your Costa Club ID internally within our systems to deliver more relevant and personalised content and rewards in the future.You can contact Customer Services to opt out of the profiling of your personal data. Already using the app? We’d love to hear your ideas for how we might make it better. Let us know at https://www.costa.co.uk/contact Unfortunately, the Costa Coffee app is not currently available for use in Northern Ireland.

Ratings & Reviews

4.6

out of 5

44k Ratings

Great team, great people
05/02/2024
Starof81
This is quite simply the best Costa I have visited, the staff are amazing, extremely polite and hospitable. The managers Claire and Simon run a very tight ship and ensure that customer service and standards are exemplary! The rest of the team including Sophie, Daisy, Tara, Lorena, Danny are extremely friendly and polite always smiling and happy and always taking time to talk and be sociable even when busy, it’s more like a family business than a large chain.Unlike many Costas there are never plates and empty cups all over unoccupied tables, this ensures you always get a clean table and somewhere to sit, the whole establishment is always clean and kept to a high standard.I would most definitely take the 1 star reviews on here as a bit suspect and would say that’s more the attitude of the customer than the staff here.I come here at least three times a week and have never been dissapointed!!
Great team, great people
05/02/2024
Starof81

This is quite simply the best Costa I have visited, the staff are amazing, extremely polite and hospitable. The managers Claire and Simon run a very tight ship and ensure that customer service and standards are exemplary! The rest of the team including Sophie, Daisy, Tara, Lorena, Danny are extremely friendly and polite always smiling and happy and always taking time to talk and be sociable even when busy, it’s more like a family business than a large chain.Unlike many Costas there are never plates and empty cups all over unoccupied tables, this ensures you always get a clean table and somewhere to sit, the whole establishment is always clean and kept to a high standard.I would most definitely take the 1 star reviews on here as a bit suspect and would say that’s more the attitude of the customer than the staff here.I come here at least three times a week and have never been dissapointed!!
Lost access to 12+ free drinks and any treat drops
16/07/2024
microsandwich
Since version 5 was released, I have been deleting the app and uploading latest update then logging in. I’m now in 5.0.3. I can log in but the system can not look up and display ANY info on my stamps and collected rewards. I don’t know when my next reward expires as a result and I certainly can’t access any treat drops if they appear because the whole rewards system is no longer working. I’ve tried to contact customer support but it’s not easy to find a place in the website where you can report bugs with the app. I have contacted support but have never heard anything back from them and two updates have appeared since, but those updates do not make the slightest difference, even after I delete the app, reboot the iPhone and installed the new version of the app and log in successfully. I get a message saying “Oops something went wrong” and I can use the app but anything related to rewards is just blank or it says “unable to check for rewards”. I really am not happy with the support and feel let down by having to play stupid reward games. I would have much more respect for a company that didn’t use rewards and instead lowered their prices -and this headache that leaves you SOL with no messages from support or updates on the issue is a one good example of why relying on playing silly reward games is something that I have little respect for.
Lost access to 12+ free drinks and any treat drops
16/07/2024
microsandwich

Since version 5 was released, I have been deleting the app and uploading latest update then logging in. I’m now in 5.0.3. I can log in but the system can not look up and display ANY info on my stamps and collected rewards. I don’t know when my next reward expires as a result and I certainly can’t access any treat drops if they appear because the whole rewards system is no longer working. I’ve tried to contact customer support but it’s not easy to find a place in the website where you can report bugs with the app. I have contacted support but have never heard anything back from them and two updates have appeared since, but those updates do not make the slightest difference, even after I delete the app, reboot the iPhone and installed the new version of the app and log in successfully. I get a message saying “Oops something went wrong” and I can use the app but anything related to rewards is just blank or it says “unable to check for rewards”. I really am not happy with the support and feel let down by having to play stupid reward games. I would have much more respect for a company that didn’t use rewards and instead lowered their prices -and this headache that leaves you SOL with no messages from support or updates on the issue is a one good example of why relying on playing silly reward games is something that I have little respect for.
Almost awesome
05/07/2023
Scuttle_Bug
My only complaint about this app is the map, it shows you the location of all Costa’s near by BUT it doesn’t tell you the place name and you can’t click on the Costa to see more info like the name/location so I can’t pre order using the app as I have no idea the name of the closest store, or if I wanted to put it in to a sat nav to go there I can’t. And then equally with the list of stores “near by” which does list the name shows how close they are but usually there are several at similar distances for example Rowland place 5 miles and Greater Green 7 mile etc but they are all in different/various directions on the map BUT I can’t click on the name to see where it is on the map! So neither are interactive. The map shows me where the Costa stores are on the list shows me the name to are in no way, connected or interactive so actually gives me no real idea of which Costa I am heading towards if I wish to pre-order for example so it’s pointless really as I can’t use that function. But I do like the collecting points and the offers with the reward section that’s easy to use and benefits me a lot as I do use it often. But next update Costa please show names/locations of the stores on the map please
Almost awesome
05/07/2023
Scuttle_Bug

My only complaint about this app is the map, it shows you the location of all Costa’s near by BUT it doesn’t tell you the place name and you can’t click on the Costa to see more info like the name/location so I can’t pre order using the app as I have no idea the name of the closest store, or if I wanted to put it in to a sat nav to go there I can’t. And then equally with the list of stores “near by” which does list the name shows how close they are but usually there are several at similar distances for example Rowland place 5 miles and Greater Green 7 mile etc but they are all in different/various directions on the map BUT I can’t click on the name to see where it is on the map! So neither are interactive. The map shows me where the Costa stores are on the list shows me the name to are in no way, connected or interactive so actually gives me no real idea of which Costa I am heading towards if I wish to pre-order for example so it’s pointless really as I can’t use that function. But I do like the collecting points and the offers with the reward section that’s easy to use and benefits me a lot as I do use it often. But next update Costa please show names/locations of the stores on the map please
Used to be a great little app. Now faulty
15/04/2021
colin_thames
In the last week or so the app freezes regularly when trying to display products or add them to an order. It seems it’s the app, as it says “it’s not you it’s us”. Have deleted and reinstalled but no different. This is on an iPhone 12 mini. Staff told me other people are reporting the same issue. Is this the latest update causing the issue or a server problem? Either way it’s turned a one minute order process into a five minute ordeal. Before that, the only issue I had was it being too easy to order from the wrong branch, as the app defaults to the last place you ordered from and it’s too easy to miss. Staff are great at helping and will replace an order and call the other branch you’ve ordered from. Again this is apparently a common problem. But this is so wasteful and could be easily sorted by a bit of intelligent app design, either by asking you choose the branch at the beginning, or showing it in a bigger font or a pop up box.
Used to be a great little app. Now faulty
15/04/2021
colin_thames

In the last week or so the app freezes regularly when trying to display products or add them to an order. It seems it’s the app, as it says “it’s not you it’s us”. Have deleted and reinstalled but no different. This is on an iPhone 12 mini. Staff told me other people are reporting the same issue. Is this the latest update causing the issue or a server problem? Either way it’s turned a one minute order process into a five minute ordeal. Before that, the only issue I had was it being too easy to order from the wrong branch, as the app defaults to the last place you ordered from and it’s too easy to miss. Staff are great at helping and will replace an order and call the other branch you’ve ordered from. Again this is apparently a common problem. But this is so wasteful and could be easily sorted by a bit of intelligent app design, either by asking you choose the branch at the beginning, or showing it in a bigger font or a pop up box.

We’re making the content you see in app more relevant to you. Remember to keep your updates turned on to enjoy the best possible experience. We put as much heart into our app as we do our coffee. Help us make it even better by getting in touch at https://www.costa.co.uk/contact

Version 5.13.0 27 May

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
- Other Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Search History
- Identifiers
- Diagnostics

Privacy practices may vary based, for example, on the features you use or your age. Learn More

Accessibility

Information

Provider: Costa Ltd
Size: 67.2 MB
Category: Food & Drink
Compatibility: Requires iOS 14.7 or later.

iPhone
Requires iOS 14.7 or later.

iPad
Requires iPadOS 14.7 or later.

iPod touch
Requires iOS 14.7 or later.
Languages: English
Age Rating: 9+

9+

Learn More

Contains
Health or Wellness Topics

Developer Website

Privacy Policy

Supports

Wallet

The simplest way to get all your passes in one place.

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Costa Coffee Club

Ratings & Reviews

Great team, great people

Lost access to 12+ free drinks and any treat drops

Almost awesome

Used to be a great little app. Now faulty

What’s New

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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Greggs App - Food & Drink

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