GAIL's Bakery 4+

You seem to have made a massive fuss recently about updating your app so it’s more secure. I’ve had three emails and several app notifications. There seems to be no notification centre in the app, so when I clicked on your app notifications and they disappeared, and I hadn’t read them properly, there’s now apparently no way of recovering them. I think I have verified my account but feel you have gone about this process in a haphazard and confusing way. I hope there won’t be any further unnecessary notifications and I do appreciate the extra stamps towards a free coffee.

Thank you for your feedback. We are sorry you found the verification process difficult. We would like to reassure you that this only needed to happen once. We hope to see you soon

I am not sure I understand why each time I would like to scan my QR-code, the app should connect to server. For this reason, if the connection is poor or I don’t have connection at all (which happens quite often in my area with my internet provider), I basically can’t the app: I am stuck at a blank screen without even a loading indicator.
Why QR-code can’t be cached?
It feels that for such a simplistic functionality the app is too slow (even if there is internet).

Also, the app is very demanding in terms of privacy policies (check them out in description); I probably do understand why location tracking is needed, however, as I a customer I feel humiliated about this as the developer should have assumed that customers would be trying to cheat them (that’s my interpretation of course; however, other similar apps don’t use my location unless I use delivery)

Thank you very much for the feedback. We are working on a fix which will enable our app to open without mobile signal or Wi-Fi.

I cannot stress how bad this app is. Terribly slow to open, forget about it if you’re not on a wifi connection, half the time you end up with an all-white screen, and when you’re lucky enough that it actually opens, you end up holding up the queue in the Gails shop due to the abhorrently slow speed of bringing up the QR codes to scan. Heaven forbid you need to also scan your freebie after a complete card - you’ll be there until 2026. Please sort it out Gails or bring back the paper based cards. Sometimes things work better without the tech, it seems. It’s making me disloyal before loyal at this point.

We are sorry to hear you have had difficulty opening the app in areas with poor mobile signal. Joining our Wi-Fi should solve the issue and we have also introduced a wallet pass which will help. You should have an email with the link to download to your Apple wallet. Let us know if you need us to resend it: gailsbread.co.uk/contact-us/