This app is horrendous. Other gyms have much better integrated apps. I’m starting to wonder why I bother paying the inflated charges at the KF site as it is. Then this app😡 I’ve tried to use it and get on with it but it’s awful. It’s so slow at updating and bringing across my apple health workouts and data. If it updates at all!! Which in turn makes challenges and competition tables useless. It’s so slow. I don’t want an extension of Technogym . There are already two slow apps for this. Which doesn’t include all the gym equipment and isn’t user friendly.Yes, I would like a more tailored integrated AI but more along the lines of Fitbod which is excellent and updates instantly. Weirdly doesn’t integrate with the Bannatyne app even though they offer it as a member discount option. Most other functions just redirect to the dated website. There’s too many odd parts. There’s no flow to the app. Other apps update straight away. Whoever signed off on the app and the team behind it need to take a step into this century as we want better faster integration. Easier access on the front page. The gyms aren’t set up properly for their equipment that is required for the AI workouts…. Not that there’s much or even set out properly at mine. The other local one is tired and rusty. We have other branded local gyms that are half the price and stunning. Come on Bannatyne ‘Do Better’!!!!

The new Bannatyne app is honestly a huge step backwards. The biggest issue and one that’s been reported by countless members for over two weeks now is that there’s no notification when you’re on a waiting list and a spot becomes available. This completely defeats the purpose of a waiting list system as you have to constantly check the app in case something opens up which is frustrating and impractical. What’s even worse is that Bannatyne is clearly aware of this issue since so many users have raised the same complaint but nothing has been done to fix it. It feels like they’ve rushed out an unfinished product without caring about the member experience. For a company of this size it’s shocking to see such a poor level of service and lack of urgency in resolving something so fundamental. Very disappointing

This new Bannatyne app is excruciatingly bad and has resulted in my membership to Bannatyne being cancelled!As someone who works in I.T., I’ve got an idea of what has happened here; Bannatyne have decided to go with a new provider for their app and this being TechnoGym, during the migration from their old provider, there’s been issues in the move relating to member data.I think simply, not all the members have been added on TechoGym’s side and so, when looking to login to the new app, they cannot. And that’s why when you click on a ‘I forgot my password’, people don’t get any a reset.I have suffered this fate and to be honest, it’s staggering that Bannatyne hasn’t rectified this.For clarity, my existing login credentials work fine on the ‘old Bannatyne’ app.I emailed the membership team this and said, if you can cannot sort this, then please cancel my membership. What did I get in response? A generic template saying my membership has been cancelled. Sums it up - Bannatyne wasting money on this new app and prepared to let more money from membership walk out the door.

Guys, if you going to make an app for a club, you have to make it user friendly . This one cuts you off if you attempt to to access’s a link. Signs you out every other minute and tells you don’t exist. It doesn’t even have my club on the app, it directs me to another one in the same town. and BOLTON Not even the same county If you want your customers to solely use the app to book classes and join at least find someone that can create it for you My 10-year-old makes apps at school that are better than this.