InPost UK 4+

Life changing

What a brilliant app. So many delivery services in the UK are unreliable with poor websites/apps and customer service - the InPost app is so simple with really great features like contactless unlocking and being able to see all the parcels you’ve sent and are due to receive with clear timelines. I sell a lot on Vinted, and often buy too, and am really lucky to have an InPost locker practically on my doorstep. InPost & this app have made sending and picking up parcels so much easier for me :) As others have said, the one improvement I'd like to see is to bring back parcel nicknames, as when selling a lot at once it's harder to sort if you can't give parcels custom names.

Developer Response ,

Thank you so much for such a lovely review - I'm so pleased to hear you find our app so brilliant and that InPost makes your Vinted parcels so much easier to send & receive! You'll be pleased to hear that we're working on bringing back parcel nicknames. This feature will be back very soon, so please keep an eye out for an app update.

No Lockers Available Again !

I have just returned from my third trip to the InPost lockers today. Earlier there was apparently a technical problem which stopped the lockers from accepting parcels. I have just checked on the app, it says there are small and medium sized lockers available …… yeeeaaahhh, I drove to the lockers but no availability ( home now and it still says that there is space ).
Last week was my first experience of using InPost, I had 4 parcels to send and I tried several lockers over 4 days with no success. My daughter eventually drove to a nearby town to find a lock, that was an 18 mile round trip ….. how can anything be this unreliable? I’m guessing Vinted customers choose this courier because it’s inexpensive but I think my venture into selling on this site will be short lived if I cannot send the parcels.
I can’t help wondering why a person can’t put more than one parcel in a locker, my four parcels would have all gone in one locker had that been an option and would have freed up three other lockers for someone else. Surely it wouldn’t be difficult to ask how many parcels you want to send and then scan the appropriate number.? So no joy today and tomorrow will be another day of searching for lockers, it’s such a waste of time.

Great app

Would've been rated brilliant 5-stars but there are two flaws.
Firstly.. We are unable to give parcels nicknames, so if like me you deal with numerous parcels daily, the app only gives the senders name and we are unable to change anything so keeping track of what is what is tricky.
Second.. the notifications are either bugged or broken, we can click on notifications and they are marked as read, however they do not truly get marked as read, so as soon as a new notification appears instead of showing 1 it adds to the total since starting using the app. Example, right now I've had 67 notifications, all marked as read - but when I get one more it will show that I have 68 unread notifications.

Developer Response ,

Thanks so much for taking the time to leave this feedback, it's super useful.

Firstly, I'm pleased to share that we're currently working on bringing back Parcel Naming; we've seen a lot of similar feedback and now understand just how much Customers need it! Do keep an eye out for updates, it should be coming in a few weeks time.

Secondly, thank you for bringing this one to our attention - that sounds pretty annoying. This feedback has been shared with the Tech team who are going to take a look at what's going on here.

If there's anything else you'd like us to know about the app, feel free to drop an email to help@inpost.co.uk with the subject line 'Mobile App Feedback' and I'll be happy to take a look. Cheers :)