Just Eat - Food Delivery 12+

Add hygiene ratings

Good enough app, I’ve been using but for years for our weekly takeaway. Only had a problem when the app was first launched but smooth running ever since so I would’ve have given it 5 stars but it could be so much better.
It takes a very long time for me to place an order because I usually have to order for a vegetarian celiac AND I want to order from somewhere with a good government hygiene rating. If I walk into a place and it looks dirty or has a poor rating I walk straight back out. I care about that online too. I have the following suggestions just off the top of my head, I’m sure there’s plenty of other improvements they could make.
1) They should enforce all restaurants to state allergens under on the items ie JustEat could easily device a coding system and get the restaurant to add these to their menus. Some restaurants do include this information and it makes things so much easier.
2) They should clearly display the up to date hygiene rating not just add a link to the .gov website, where you need to type in the name of the restaurant. This is supposed to be a mobile app after all!

Developer Response , 06/02/2019

Hi Winnie, thanks for leaving a review and sharing some feedback about what you'd like to see on our app.

At Just Eat, we take allergens seriously as we understand that customers may have a variety of dietary needs and requirements when ordering food. We require all restaurant partners featured on our platform to provide accurate, up-to-date menus. If a restaurant chooses to provide allergen information on their menu, we will publish this on our platform.

While it is a restaurant’s responsibility to ensure they are compliant with the law, we do everything we can to raise awareness and standards, as well as explaining the obligation on communicating allergen and accurate menu information. Examples of this include offering free food safety training (including on allergens) and providing up to date information and advice on this through our partner blog and magazine.

As ingredients can change at short notice, the only person who can tell a customer exactly what’s going into their food is the chef cooking it, so we put customer safety first, and the safest way for a customer to understand what is in the food being ordered is to contact the restaurant they are ordering from ahead of placing an order. This advice to contact the restaurant if you have an allergy is shown before an order is placed and again on the order confirmation page.

With your feedback around the FSA scores, we're committed to helping customers make informed decisions. While as you know we already include a link to the FSA website on the info section of all of our restaurant partners’ menu pages, enabling customers to check the FSA rating before they place an order. We will also soon be launching a trial to display food hygiene ratings on our platform across Northern Ireland and plan to roll this out nationwide in 2019.

Hope this info helps and if you have any questions, or if you would like to share further feedback, please do email us at ioshelp@just-eat.co.uk.

Kind Regards,
Ed,
Social Media Team

Just leave

Ordered a meal and was over an hour late. They blamed just eat, just eat blamed the restaurant. Finally got a refund, apparently just eat can’t do that they give vouchers. So used them and kind of forgot about late meal. Then ordered a third meal from a restaurant five minutes walk from my house. Ten minutes after the 45 minute delivery time I called the restaurant and they said the driver was there and food was going in his hand, and then the delivery time changed. 20 minutes later my house mate saw the delivery driver walking away from the building. He’d gone to the rear entrance, hadn’t knocked, and was walking away. I confronted him and he said he’d tried ringing, but I showed him my phone and he got abusive a then tried ringing me. My phone rang and I pointed out it was my first call. I called the restaurant to complain and was told driver left as soon as my call ended so he drive around for 20 minutes, didn’t try to contact me and then got abusive when I caught him out. Restaurant was very nice saying they are governed by just eat and were considering leaving them as they mess up all the time. They said just eat changed delivery time to make sure that they didn’t fail that. Customer service was none existent from just eat but great from the restaurant. Just eat don’t give a toss, they won’t refund money they just give vouchers. They will always mess up cause they’ll never lose money.

Please sort this app out asap

Omg ! This app has started to become a nightmare,,started with certain options not being able to be ordered because of glitches but more recently I can't add pizza because it doesn't let u just select it keeps asking for extra toppings and even if you give up and add them the whole thing crashes/kebabs similar issues with extras ! Just crashes! The whole point in the app is convenience because it's dearer than ordering directly by usually £1-2 then added charge for app so if experience issues so annoying as you might as well order from store and save money !!! Please sort the app out as used to be quite handy but the last year has been crap ! Plus reviews is no longer working so can't see what people are saying unless you use website!!!! I like to see what previous customers saying so if having a bad run I can avoid!!!! Get shops menus correct as noticed certain pizza toppings not available on app for atayla cf32 but they are!!!!?! Or either get stores to check their link or get your people on checking current menus!!! I will have to avoid until you have sorted this as currently I can't order kebabs pizza or meal deals as crashes or won't let you add and considering had a update yesterday I'm. It impressed