Just Eat - Food Delivery 17+

The app itself works very well, it is smooth and easy to use, the customer experience you get with justeat themselves however is abysmal, and just recently it seems to be having more issues than a little with orders being severely delayed even when ordered well in advance for a specific time, when you have an issue with the order there is no direct way of making a complaint to justeat, as this is a long and complicated process just to speak to somebody, then when you do get through to a “human” the answers you receive are heavily scripted and almost copied and pasted, the main issue I have had with justeat is that the customer service agents just seem to pass the book when it comes to dealing with a customer complaint, to the point where you get fed up of dealing with it..... and there is no physical phone number to ring as all that does is redirect you to an answer machine that tells you to check the website.... also don’t expect a refund if your order doesn’t turn up as I’ve spent multiple weeks chasing a refund for an order that was not delivered to myself and been given empty promises of an investigation/ refund “within 48hrs” only to hear nothing from the supposed “investigations team” they just seem to be interested in getting as much money as they can without caring about the customers who PAY to use their service....

Although I have used Just Eat on a number of occasions, I am very disappointed with the fact that customer service has been totally sacrificed. The app is fine but God help you if anything goes wrong because Just Eat really don’t care about customers at the end of the day, they just see this as a monopoly and a license to print money which is totally unfair on the customers. I recently took advantage of the stamp card system only to discover that once I was able to redeem a discount that I couldn’t actually do so without assistance. The problem is when you come to check out, you have to use a slider to redeem your voucher. Why they couldn’t have a button that you could click on to say redeem voucher is beyond me, and it’s completely shortsighted on a part of the Customer Services team. You can’t ring anyone, you can’t speak to anybody anymore and when you go into the health section you are just presented with a series of questions and end up going round and round in circles. My friends and I have used Just Eat on a few occasions over recent months where orders haven’t arrived and we have really struggled to get refunds. In fact on occasion my friend had to go to his credit card company and he got his money eventually by putting in a dispute. What has gone wrong with customer service in this country?

Seriously even if you takeaway the absolutely dreadful customer service, the constant stream of text and emails with discounts that aren’t really discounts, even if you take away all that the app is still a buggy unresponsive slow mess. Firstly the UI is designed to entice laziness and addiction for of all things; takeaways if this is not a warning sign then I do not know what is. Any customer service you might receive is an absolute joke who cannot even answer a straight question, their live chat is a joke to the point my app was manually shut down by just eat app support because they’re advisors would not escalate straight to their management. Secondly to cap it all off this sad excuse for a brand will blame the restaurant’s for their drivers barging in, leaving some takeout on the backseats of their car with no insulated bag (seriously 1 in 2 of the disgustingly sweaty drivers will do this) and as I mentioned this food is usually cold by the time it arrives. Finally the marketing. You know what you are doing badly just eat, double check your Gdpr laws and throw in an option to turn off marketing at sign up. Do yourself and any local takeaways a favour and check their website or grab a menu from them. Do not give your money to this parasitic service that lives for its own mediocrity.