Just Eat - Food Delivery UK 17+

As a restaurant we have experienced numerous issues. 1. Their drivers don’t turn up on some occasions which means the customer is unhappy about my restaurant; loss of custom, loss of trust. 2.when you call them about an issue they never solve the issue on the phone and 99% of the time say I should log this on my online account or email them - so I’m supposed to wait how many business days to sort out the fact that you’re drivers have not turned up and the customers are waiting for their order? and I’ve had to throw dozens of food in the bin. Apart from their menu typists (only people who actually read your emails and correspond - fantastic team!) their staff don’t respond to email other than copies and pastes generic meaningless messages.
A lot of the staff on the phone pretend they’re transferring you onto another department but then hang up on you. 3. Their system crashes a lot which results in orders being automatically rejected and the worst thing is that the customers don’t receive a cancellation notification straight away but after 2 hours and understandably the customer will not order from us again. Such a good platform but the way they operate and lack of good management, 0 effective staff is appalling as they really don’t seem to care about the restaurants nor the customers

Omg ! This app has started to become a nightmare,,started with certain options not being able to be ordered because of glitches but more recently I can't add pizza because it doesn't let u just select it keeps asking for extra toppings and even if you give up and add them the whole thing crashes/kebabs similar issues with extras ! Just crashes! The whole point in the app is convenience because it's dearer than ordering directly by usually £1-2 then added charge for app so if experience issues so annoying as you might as well order from store and save money !!! Please sort the app out as used to be quite handy but the last year has been crap ! Plus reviews is no longer working so can't see what people are saying unless you use website!!!! I like to see what previous customers saying so if having a bad run I can avoid!!!! Get shops menus correct as noticed certain pizza toppings not available on app for atayla cf32 but they are!!!!?! Or either get stores to check their link or get your people on checking current menus!!! I will have to avoid until you have sorted this as currently I can't order kebabs pizza or meal deals as crashes or won't let you add and considering had a update yesterday I'm. It impressed

1st time all smooth. 2nd time ordering was Friday night, ordered 19:40pm, food arrival time set for 20:30. At 20:45 chatted with a robot indicating me that restaurant added 5minutes more to finish order. A few minutes later chatted with a real person and told me food it’s late and will arrive for sure in 15-20minutes (at this point that person from JustEat knew there was never driver assigned, I guess they just wanted to get rid of me). At this point my app view said Driver assigned. At 21:10 restaurant called me indicating that food have been sitting for 30 minutes and driver never came to pick it up. They said they called JustEat and told them about it and JustEat apparently told them that they can’t garante that a driver can go and pick up the food. In the meantime, I was waiting for the food. Restaurant told JustEat that they could remake the food if they send a driver but JustEat told them they couldn’t guarantee that. Again I try to chat over the late order, got to chat with a Robot again, indicating again that restaurant added 5 min to the order, clearly Robot isn’t functional and is stupid to make ppl think is AI robot, anyway.

This just clearly indicates how JustEat whole process runs behind from their side. I guess I learnt from this and won’t use them anymore. Of course, after I have to spend time calling them to cancel myself the order and get a refund that I’m still waiting for...