Just Eat - Food Delivery 17+

This app is great when it works! Unfortunately though, lately I’m stuck with a loading screen if I choose card payments, so have to use PayPal. Wouldn’t be such a big deal, but the window which opens for the PayPal payment won’t scroll, so I’m forced to always use whatever card is set to default. You can go to the main website via browser, which works much better; however, if like me, your house is difficult to find & requires directions included as a note, it’s worth knowing that the text limit on the website is too short to give any decent directions — the app doesn’t seem to have a text limit (if it does, I haven’t yet reached it), which is awesome, and mainly why I stick with the app — it avoids complicated phone calls! Not even the page which popped up asking for this review worked properly — they coloured the body text the same as the background, so you cannot see what you’re typing. I had to type this in notes app, then copy & paste it in 😂. Please, for the love of all that is edible, get these bugs ironed out! I love Just Eat, I’m just losing my tolerance for its functionality.

1st time all smooth. 2nd time ordering was Friday night, ordered 19:40pm, food arrival time set for 20:30. At 20:45 chatted with a robot indicating me that restaurant added 5minutes more to finish order. A few minutes later chatted with a real person and told me food it’s late and will arrive for sure in 15-20minutes (at this point that person from JustEat knew there was never driver assigned, I guess they just wanted to get rid of me). At this point my app view said Driver assigned. At 21:10 restaurant called me indicating that food have been sitting for 30 minutes and driver never came to pick it up. They said they called JustEat and told them about it and JustEat apparently told them that they can’t garante that a driver can go and pick up the food. In the meantime, I was waiting for the food. Restaurant told JustEat that they could remake the food if they send a driver but JustEat told them they couldn’t guarantee that. Again I try to chat over the late order, got to chat with a Robot again, indicating again that restaurant added 5 min to the order, clearly Robot isn’t functional and is stupid to make ppl think is AI robot, anyway.

This just clearly indicates how JustEat whole process runs behind from their side. I guess I learnt from this and won’t use them anymore. Of course, after I have to spend time calling them to cancel myself the order and get a refund that I’m still waiting for...

Just eat won’t post this on my order review so I’ll post it here where I can. So 3 orders of mine using just eat there was a lot of missing items I lost quite a lot of money but they refunded me for it. The second time I used it. The driver showed up with a thick shopping carry bag said my drinks had spilled and ruined everything and he wanted to take it away and report it to just eat so I said ok. This was today the 19th AUG 2021. The bag had my delivery bag inside beverage fluid was pouring out of it all over my close this bag had my tea cappuccino n desserts ice cream and a doughnut n sauces and had spilled during delivery n ruined everything. Delivery driver took it away Said he would report it to just eat n get me a redelivery or a refund but nothing happened so I contacted just eat. They had a cheek to blame me for reporting the damaged goods saying they won’t refund me I complained about that they claim they will make a decision in 24hrs whether or not to resolve it, but I doubt it. Think this will be my last time ordering from just eat. Imagine instead of rectifying the problem blaming the customer for having to report missing items or damaged goods bcoz of their delivery drivers. What cheek. Sick of feeling shamed for needing to report missing items or damaged goods n being robbed then insult to injury made to take responsibility for their mistakes. Why should I pay for their poor service n items when I did not receive what I paid for.