KFC App UKI - Order & Delivery 4+

I’ve been using this app many years now, I do have automatic updates than I don’t bother to update it when I’m in the queue. I use a lot for click and collect, I order before I reach the branch I’m around, now apple pay is working fine ( before I had to put my card details for every order ), in 2 minutes I can order and it’s great. I usually use their offers which are great plus points for every order. I never stay on queue to order, I have to wait to collect it what usually takes it around 5-6 minutes. Before I pop in, I checked in on app and they start already my order. I only wish they have a order history in app as if I go out from the order I can’t find my order no anymore, except if they send to me email, but I haven’t received email for every order, than now I always make a print screen of order no. It will be useful if they’ll ad a order history with the codes to pick up your order.
Or if you forget something and you want to add another order, you have to print screen first order no, go out and place another order, but previous order you can’t check in anymore or check the order no. I’ve learned from my mistakes, but it will be great if can you add a order history. Rest, it’s a great app

Exceptional - attention to detail was outstanding- Kumar (maybe manger or counter assistant) ensured my order was placed correctly as my phone battery was draining away and struggling to push the order through. He was so patient - understanding and listened very well. That welcome was truly marvellous and felt a valued customer! Did not make me feel undervalued! Before packing my order rechecked and made sure it was all
Correct and nicely packed and served. That I was blown away with as normal staff (possibly at times) rush everything and try and get u out quickly. I also mentioned how clean the store was and could relax and wait comfortably. BTW music was very good! Keep it up:)👏Pls Pls do
Commend him and team as they all worked brilliantly and food was fresh and nicely packed.
I did mention Selva and Rafina who served me yesterday Wednesday evening and were superb as well! So he was aware I am a very loyal regular customer. So pls do compliment the staff and teams. Quality - presentation -service levels have improved highly:) 🙏💯🙌🏻❤️ Best KFC

This app is actually funny it’s so bad. My 12 year old daughter could design this better. I first downloaded it and it didn’t find my local kfc in the “search restaurant” so I manually spoon fed it using the map on the app and then it found it. I painstakingly placed my order and drove to the drive through expecting it to be ready and the staff to be expecting me just like they are at McDonald’s but erm nope. The staff member on the drive through speaker hadn’t a clue what I was talking about, it was as though she wasn’t aware there was even an app in existence. So I was sent to the window where I was greeted with a gormless face and instructed to proceed to the next window. The second window I was interrogated and made to feel like I was trying to steal food. I was then asked to come inside so I did and when I got inside they had found the order. 20 mins later I’m handed my food with no apology or not even a thank you. I drove home and yep guess what the gravy missing and a mini chicken fillet burger missing! Top marks kfc 👍🏻 I won’t be rushing back but if I do go back I’ll go inside and order and probably end up eating it in the car after spending 10 mins failing to find a clean table while all the staff are chatting to each other behind the counter