Kia Connect 4+

Update my review

I had a niro 4 in 2021 and found the connect app very useful, telling me things like if I had left the car unlocked and allowing me to lock it with the app. Journeys I had taken etc. I changed the Kia and stopped using the app but I should take delivery of my niro 3 in mid January so downloaded the app again but had difficulty logging in after clicking on “forgot my password” after quite a while I left a negative review. Trying again the following day I found the link to create a new password in my junk mail. Problem solved. I am now looking forward to the niro arriving mid January and to be using the app again. I can’t remember everything the app did but it was certainly very helpful and useful. After all not many manufacturers offer anything similar
I am now wondering why whilst in my settings miles is set in settings yet in some instances the app shows distances showing as kilometres per hour. Can this issue be resolved. Thanks

Developer Response ,

Hi, this doesn't seem right. We want to take a closer look at this for you. Please reach out to us at https://connect.kia.com/ie/customer-support/contact-form/ so that we can follow up. Sincerely, Your Kia Connect Team

Very disappointing

Having spent 30k plus on a new Kia, I was pleased to see it had an app that connected to my iPhone and allowed me to check I had locked the car and even lock the car remotely if left locked. Lots of other stuff that allows you to play with settings on your car from the comfort of your home. Unfortunately the settings part never worked you could change the settings and it would say settings saved, your unit will update settings on next use but it never did🙁 But by far the biggest disappointment is the inability to stay connected. On opening the app it should show connected but after a few days it loses connection and shows disconnection. Force closing the app achieves nothing. I have had so many on line chats with the tech team, restarting phone, factory resetting phone, resetting head unit, reinstalling app all done numerous times. Eventually they blamed my iPhone! I explained latest handset, latest os etc but then they blocked me! Won’t even acknowledge me! Ignore all my correspondence! I’ve since found out exactly the same thing happens when the vehicle is connected to my wife’s iPhone!
Great idea for the app which is potentially useful but no use until connection issues sorted.

Developer Response ,

Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to us at https://connect.kia.com/ie/customer-support/contact-form/ so that we can follow up? Sincerely, Your Kia Connect Team

Worst app ever

EDIT:

still no connectivity. Kia connect customer servicewere extremely slow to respond (took nearly two weeks of faffing before they “investigated” and now claim it’s not their app that is the problem- yet I see countless reviews on this very platform saying there ares problems with connectivity!! (And I hasten to add that v NII I THING my end has changed - same phone, same service provider, same car). Kia uk says it’s not their problem as Kia connect is a 3rd party - well don’t sell a car claiming you can access it remotely if you can’t get a reliable developer to provide the service!!

App worked when I first got the car July 2023. Kia obviously frigged with something around September time. Since then can’t get any functions to work unless you log out and log back in. Contacted Kia connect support. They told me to delete the app and reinstall using mobile data instead of WiFi. Now it doesn’t work at all. Their tech team area about as much use as a chocolate teapot. I’m left with a £40k car which I can’t control remotely to charge, unlock, check status, and presumably track if it gets nicked. Not impressed. Also not the only one affected if you look at the forums. Sort it out Kia!!