LightwaveRF Home Automation 4+

UPDATE FOR LATEST VERSION: Some improvement in the way the app works, for example dawn and dusk times are now actually correct! However the app no longer seems to retain my login details as I am now every time I want to change or pause/un-pause a timer I have to log in again. 5/10 for the update 😠

I don't often write reviews but felt I needed to for this app. The Lightwave product line is a good concept and apparently very flexible although so far i have only installed one electric switch. The real problem I am finding only after trying to set up this one switch with a schedule is that the app is just not intuitive. If I was more unkind I would say it was downright confusing. And this is an upgrade on previous apps!! Have the developers used any customer feedback??

Having said all that, it wouldn't have been soooo bad if the app had some reasonable help options but it doesn't. Come on Lightwave, if you continue to produce apps like this you will lose your customers!!

The products are easy to install and configure, however after the latest update my heating schedule stopped working and had the set point changed to 27 & I am unable to re-link it to the hub. As a result I had to change the schedule in the actual thermostat. Are there some communications bugs that have been introduced with the latest upgrade in the app? This should be the same as before and should remain solid even after display and functionality tweaks. I think prior to any new updates the software should be throughly tested as it is trivial to have a working system and also users could be communicated in a better way in case there has been a mistake. What good is it to be able to add photos or dusk and dawn functions, when the app is struggling in the setup process and communications to some units? I have enjoyed to use lightwaverf for the past 3 years. Old ladies are not that techie, and will struggle specially if the heating is playing funny or sockets stop responding.
This needs to be fixed as a priority!

I’ve had LightwaveRF products almost since they hit the market. When the link/app came on the scene it was fantastic; reliable and worked every time. Over recent years though, it’s become much less so. And now I’m hugely disappointed by it. It’s a 50/50 gamble whether it will work or not. I’ve logged my complaint with support and hope a fix appears. Soon! If I didn’t have so much of their stuff I’d bin it. I’ve recently had British Gas install Hive heating in my home and have tried adding a hive lightbulb to a lamp; brilliant! Works every time. Totally reliable. If BG increase the range of Hive products then I may well bite the bullet and replace all my unreliable LightwaveRF products. Come on guys....GET IT SORTED!