Lyca Mobile UK 4+

Application feels like was developed by a 12 year old

I don’t know why do I have to see every single time I open the application a splash screen that says something completely useless and unrelated to the application use. Do you think that if I see the application printing out “LIMITLESS” on every available row for 4 seconds every time I open it, I will remember that Lycamobile is limitless? No - I will get furious that you’re wasting my time. Also figure out your authentication because it resets my number and I have to receive 2-3 garbage SMS because I have to reauthenticate for no reason and it gets stuck on loading spinner when I get the SMS - I can’t put it in. Seriously, do you outsource the development to some incompetent programmers because it’s just cheap? Well, that’s what you get in return for wanting “cheap”.

Driving me to Insanity!!

Switching to LycaMobile is one of the worst decisions I’ve ever made. I have never been able to log on, the number they sent me keeps coming up as “invalid user”. Customer service staff are next to impossible to get hold of and every time I have managed to get through to someone they tell me the exact same scripted thing each time. This includes saying they “understand” and “no worries” as well as saying they’re escalating my concern to their supervisor and that their technical team in the “relevant department” are still working on the issue with no estimated time of completion and that I should call back again in a few days if I haven’t heard anything. It’s been OVER SIX WEEKS of this now. My number was ported over to LycaMobile and is stuck in this limbo hell. It’s like Schrodinger’s number at this point. Both existing and not existing. Meanwhile I can’t be reached by my employer or my family. I can’t receive two factor security codes for things and my mental and physical health is starting to suffer. LycaMobile are nothing but scripted heartless responses that achieve nothing and it’s driving me mad! Either fix the issue or give me back my number so I can go elsewhere!!!!!!!

Developer Response ,

Dear User, We are sorry that you faced an issue. Could you please share your contact details with us on appsupport@lycamobile.com so that we can get in touch with you and resolve the issue? Regards, Team Lyca

Can’t see from the app what my package includes

Found a great deal, no actually it’s an amazing deal for an esim and I would have expected to be able to see the details of the deal from the app. Sadly not, I can only see the data amount and nothing to do with the free calls abroad.

I tried many times to get support through the app and got nowhere, I emailed them over a month ago and no reply. I’ve phoned them but get cut off after 15 mins on hold after playing press 1 for this and 2 for that.

I would seriously like to know how to get in touch with their customer support team…

Developer Response ,

Dear User, We are sorry that you faced an issue. Could you please share your contact details with us on appsupport@lycamobile.com so that we can get in touch with you and resolve the issue? Regards, Team Lyca