Use the Three app to quickly check your balance, usage and bills - plus get help and talk to us via Live chat. And that's not all.
- See your allowances and current usage at a glance.
- Get a breakdown of your bills, including any extra charges, and check up to 12 months worth of previous bills.
- Find support on how to move your number to Three, change your payment date and lots more.
- View your Pay As You Go balance & plan your next top-up through the app.
- Check when you're eligible for an upgrade.
- Check and manage your roaming settings to use your phone abroad.
It's here. We've finally done it. From this update, the app will now fully work whilst connected to a WiFi network. No more turning WiFi on and off just to quickly check your allowance. Phew.
This also means you can now save and manage multiple My3 accounts all from one device. Pretty handy for those with kids or businesses.
You can do all this quickly and easily, by using our shiny new login pages to enter your My3 account details. If you've not registered with My3 before, you can do that here too.
We have fixed a bug where some users with special characters in their password were unable to log in. You're good to go again.
Ratings and Reviews
I have been with Three ever since I got my brand new iPhone at Christmas. The deal I get is a great steal as it’s very cheap as I get 5GB of data and unlimited texts and calls, which is great. I hadn’t had any issues whatsoever with Three for the whole 7 months i’d had the phone, although for some reason a few weeks back the app was showing up with someone else’s information! I was simply checking how much data I had used and how much I had left as my Mum told me to just to ensure I hadn’t gone over. I opened the app for it to say I had changed my SIM card and it came up with someone else’s plan! Now if you have an iPhone you probably know that it’s not very easy to remove the SIM card from its storage area, so when it told me this I was very confused. I proceeded onto the app where it showed that I apparently had 30GB of data and that I had been paying £60 a month! I had not and I was very worried someone had my details.
I went to my nearest Three store and told them the situation and all they said was ‘well that’s never happened before’ they told me to restart my phone and I did and nothing happened. I then had the idea to delete the app and re-download it, and it worked. It was back to my details and such. But the point is, is that someone else’s details were on my phone, surely meaning that my details were on someone else’s phone!!!!
Logging back in and service
Personally I don’t like the app but other people might, not saying it’s terrible but I have to say from my experience it is. When I got my phone it was fine up until August 26th. When I tried seeing my data the app just signed me out now I can’t see how much data I have and furthermore I can’t see when my plan renews also I can’t cancel (not that I’m planning to). I can go through the first two steps but the third one is an error. I’ve lost my three account. Now I’m stuck with three until I get a new SIM card or phone. Along with that whenever I’m in a mates house of mine or out somewhere in a building I automatically lose my service. Basically I can’t use my phone indoors without WiFi. That’s just about it.
I tried what you said to the other people who had this problem and it worked. Thanks
Developer Response ,
Oh no! that's not the king of experience we'd want you to have 😢 we'll get a fix to this, start a chat here 👉 https://bit.ly/2n3dQpw & we'll do all we can to help 💕 - JD
Still waiting for my money return
This network has gone cheap working with arrogant people with a bad attitude when you call on there costumer service they don’t care for there costumers at all! there signal is really bad everywhere you go as speacially in door rubbish absolutely
I have order phone they were supposed to text me when my phone arrived at the three carlisle store I waited 2 weeks not heard nothing and call them I waited 38 minutes on the phone to speak to someone about it and still couldn’t get my deposit back after I cancel the phone I never received ! it is not working #three #is not same anymore it is shame there internet is good if you lucky enough to get reception unless you are in town centre three is not for you I have finally receive my deposit back after 1 month period not good enough when they take money off you it only takes seconds should be same when given it back! they definitely need some decent people in there costumer service department first person I spoke to told me my order had been cancelled after 38 minute wait on the phone and yet I hade to call again 1 week after that again waited 32 minute to speak again and got told it was never cancelled yet so had to cancel it again. I mean what is this just a waste of time
Developer Response ,
Oh-no, not the kind of experience we'd like you to have, we'll do all we can to help you 😟 Chat with us 👉 http://bit.ly/2kM5AdO we'll look into it for you >ZK
- Hutchison 3G UK Ltd
- 75.1 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- © User interface design and graphics (c) 2006 - Present - Hutchison 3G UK limited and respective licensors. Software (c) 2010 - Present. Developed by Blue Beck Limited. All rights reserved.
Up to six family members will be able to use this app with Family Sharing enabled.