Three 4+

Hutchison 3G UK Ltd

    • Free

Screenshots

Description

Manage your account from anywhere at any time with the Three app. We’ve made it easy for you to view your monthly bill, track usage, buy Data Add-ons and discover exclusive customer deals in the offers tab.

Plus get help and talk to us via Live chat to stay on top of your account on the go.

- View allowances and current usage.
- Get a breakdown of your bills, including extra charges and view up to 12 months of past bills.
- Find out how to change your payment date, move your number to Three, and lots more.
- Check when you're eligible for an upgrade.
- Check and manage your roaming settings to use your phone abroad.

What’s New

Version 5.0.1

In this release, we’ve done some general housekeeping and fixed any bugs that have appeared.

Ratings and Reviews

4.4 out of 5
66.6K Ratings

66.6K Ratings

Alexisluff ,

Moved to 3

For as long as I have had a mobile phone I had always been loyal to Vodafone until my contract with them expired in January. I looked at upgrading my phone with Vodafone back in October 2020 but the deals they were offering didn’t appeal mainly because with them they always want their customers to pay into getting the latest or near latest iPhone.
So when 3 were offering the latest iPhones on no pay in and only a 2 year contract for less money than I was paying for an old iPhone, and also to know that 3’s coverage was equal to that of Vodafone, what other considerations did I need to make? None!
Loyalty only pays if the provider is prepared to give equal to their competitors. Vodafone weren’t prepared to offer equal to 3, so here I am.
I have no reason to consider going elsewhere at this point but I’m only 2 months into a two year contract. Plenty of time to be either convinced that 3 will be my long term provider or to consider that even short term loyalty is not worth it and then move back or onwards to someone else. Yes, I know I’m just a single customer and there’s millions of others out there to keep 3 running. But what if all of us were to do the same as me and were prepared to shop around to get what we actually want? Remember: Loyalty only pays if the provider is prepared to give equal to their competitors.

Developer Response ,

Woohoo! we've always got your best interests at heart. Thanks for the 5 star review - Ankita

Dr Mengle ,

Been with Three ten years

I can’t see me moving either, for travel, everything being unlimited you pay slightly more for your bill, but with that comes a piece of mind that I will never ever go over my data allowance. Every time I’ve used the app, more specific... the live chat, whatever I had a problem with is rectified very fast, nothing is too much of a problem, even the staff in the shops are always really friendly and go out of their way to get you set up and on the road... I do a lot of DJ’ing, so I live on my phone listening to Promos, networking, travelling abroad, navigating around new cities, so I use a whack of data, and I think my bill is more than fair. Great work Three. Now gone from Samsung back to Apple in 2 days, from ordering my upgrade on live chat, to delivery to home and set up, even chucked in some AirPods for being a loyal customer. I’ll be staying with Three many more years.

Developer Response ,

Thanks for the feedback. We're glad to hear that you're enjoying the services. That means alot - Reece

ShamDrunk ,

Unless !

Attempted to transition from payg to monthly contact. App download and registration, demanded by 3 to complete the process. Unfortunately, this was not necessary and consistent with the instructions on their website, which promote incomplete instructions and misleading operational timescales…..48hrs to import 3 payg number to monthly contract 72hrs and counting..,…,The app, was entirely unnecessary as it contained the same ill considered procedures as the website and in no way could be as a necessary part of the process. It takes a phone call!!!!! to customer services for them to reveal their (necessary requirements) to complete registration and restart the transfer process over The app and website, are a waste of time.
After a month of assurances from numerous call centre operators, who are very polite, they all state how they appreciate the difficulty I must be experiencing. They are also quick to outline, all steps that should be taken and would be done to ensure the transfer of a 3 payg number, to a 3 monthly account. They gave a timeline of 72hrs!!!
As with all past assurances, the did not take place, however they did manage to disable my existing payg sim, leaving me with no service and unable to log into the my3 app to register a complaint. 3 continues to mislead by advertising functions on the app that do not exist and services and deals that they are unable/unwilling to supply.

Developer Response ,

Oh no! that's not the experience we'd want for you. We're extremely sorry for the hassle you've gone through. We hope you've managed to get it sorted. If not, feel free to chat with us in the app or at three.co.uk/my3 and we'll try and get to the bottom of the issue -Rahul

App Privacy

The developer, Hutchison 3G UK Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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