Use the Three app to quickly check your balance, usage and bills - plus get help and talk to us via Live chat. And that's not all.
- See your allowances and current usage at a glance.
- Get a breakdown of your bills, including any extra charges, and check up to 12 months worth of previous bills.
- Find support on how to move your number to Three, change your payment date and lots more.
- View your Pay As You Go balance & plan your next top-up through the app.
- Check when you're eligible for an upgrade.
- Check and manage your roaming settings to use your phone abroad.
In this release, we’ve updated the app to support new privacy tracking rules.
We’ve also done some general housekeeping and fixed any bugs that have appeared.
Ratings and Reviews
I have been with Three ever since I got my brand new iPhone at Christmas. The deal I get is a great steal as it’s very cheap as I get 5GB of data and unlimited texts and calls, which is great. I hadn’t had any issues whatsoever with Three for the whole 7 months i’d had the phone, although for some reason a few weeks back the app was showing up with someone else’s information! I was simply checking how much data I had used and how much I had left as my Mum told me to just to ensure I hadn’t gone over. I opened the app for it to say I had changed my SIM card and it came up with someone else’s plan! Now if you have an iPhone you probably know that it’s not very easy to remove the SIM card from its storage area, so when it told me this I was very confused. I proceeded onto the app where it showed that I apparently had 30GB of data and that I had been paying £60 a month! I had not and I was very worried someone had my details.
I went to my nearest Three store and told them the situation and all they said was ‘well that’s never happened before’ they told me to restart my phone and I did and nothing happened. I then had the idea to delete the app and re-download it, and it worked. It was back to my details and such. But the point is, is that someone else’s details were on my phone, surely meaning that my details were on someone else’s phone!!!!
Moved to 3
For as long as I have had a mobile phone I had always been loyal to Vodafone until my contract with them expired in January. I looked at upgrading my phone with Vodafone back in October 2020 but the deals they were offering didn’t appeal mainly because with them they always want their customers to pay into getting the latest or near latest iPhone.
So when 3 were offering the latest iPhones on no pay in and only a 2 year contract for less money than I was paying for an old iPhone, and also to know that 3’s coverage was equal to that of Vodafone, what other considerations did I need to make? None!
Loyalty only pays if the provider is prepared to give equal to their competitors. Vodafone weren’t prepared to offer equal to 3, so here I am.
I have no reason to consider going elsewhere at this point but I’m only 2 months into a two year contract. Plenty of time to be either convinced that 3 will be my long term provider or to consider that even short term loyalty is not worth it and then move back or onwards to someone else. Yes, I know I’m just a single customer and there’s millions of others out there to keep 3 running. But what if all of us were to do the same as me and were prepared to shop around to get what we actually want? Remember: Loyalty only pays if the provider is prepared to give equal to their competitors.
Developer Response ,
Woohoo! we've always got your best interests at heart. Thanks for the 5 star review - Ankita
There is unlimited hotspot now that’s why it’s gone.
So yesterday I called three about not being able to see my hotspot allowance. And they informed me that it’s not capped at 30GB of data anymore and now there is no allowance and you can use as much of hotspot you want. So previously if you had 100gb data plan or an unlimited data plan you were capped at 30GB Hotspot so now you’re not. You can use as much as you can as there is no limit well there is a 1024GB data limit for people who have unlimited data like me but who uses that much a month. This is why they have removed the hotspot allowance on the app. No other company offers this and three are honestly the best company for data and that’s awesome. 💯♥️ Also this took effect on 4th of October to existing and new customers. So we are all benefiting. Hope this clears up why they removed hotspot after the new update. (This is the bit you change you existing reviews to 5 stars) ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- Hutchison 3G UK Ltd
- 53.7 MB
- Requires iOS 12.0 or later.
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Age Rating
- © User interface design and graphics (c) 2006 - Present - Hutchison 3G UK limited and respective licensors. Software (c) 2010 - Present. Developed by Blue Beck Limited. All rights reserved.
Up to six family members will be able to use this app with Family Sharing enabled.