Mail 4+

I’ve used this Mail app for as long as I can remember on various iPhones and iPads but recently I’ve been having issues with getting new mails. I’ve always found this app to be excellent and I’ve never had to consider using a different email app but I’m getting really annoyed with it.

I’ve been in touch with my service provider (Sky) and after extensive checking have been informed that the problems are not with them. They have now advised that it’s the Mail app I’m using that is at fault.

1. Every time I go into my emails and it checks for new mails I have the following error occur.
“Account error: Sky. Details…..
Cannot Get Mail
The connection to the server failed”

2. Eventually the emails will load and then I get the following message:
“This message has no content”
If I then try and open them I get the following message
“This message has not downloaded from the server”.

Now if this happened only occasionally I wouldn’t be that bothered but it’s every time I go into the app and I get the download from server error message on every email I receive.

If I go back into my emails later the contents are there but I continue to get the first error message regarding the connection to the server every time I open the app.

Is there anything you can advise please as it’s getting very frustrating?

I use both Outlook & Mail on my iPhone (for different E-Mail addresses). Outlook pretty much works reliably whereas Mail is choppy at best. It’s 50/50 whether I receive a notification on the Lock Screen of new mails. There’s no particular pattern in play (done the usual dance with uninstalling, reinstalling, removing account, changing from a Pop3 to an IMAP etc etc etc). The only sure way of knowing if new mails have arrived is to physically open the app??? It’s a good job it’s not handling my primary address that receives important mails (thank Outlook 👍). Hmmm? It just doesn’t make sense that Apple aren’t dealing with this problematic app 🤔 maybe they assume that their user base mainly use GMail or Outlook so have given up on Mail ? Several months ago Outlook was suffering from a similar notification issue, after much digging (I’ll try and keep it simple here!!) it seems that Outlook use two servers, one to deliver the notification and another to deliver the EMail (once the app is opened!). Needless to say the issue was notification server related. The problem was patched/fixed within a week. It was pretty well documented so stopped users from wasting precious time reinstalling software or in extreme cases the entire OS on the advice of support teams!! I can’t help but think Apple have a notification server issue as per Outlooks issue. However, I’m not an Apple expert so things may work a little different on their app ?? 🤔

I’ve been using this app for many years across multiple devices and iphones without any issues, but over the last few months I’ve noticed a recurring problem when attempting to move emails from my inbox to other folders; I’ll press edit and then select a singular or multiple emails to move, press “move email(s),” and when the folders menu opens, it suddenly closes before I have the chance to select the desired folder. Occasionally it lets me scroll through them momentarily before closing again. I’ve also tried using the swipe left option to bring up the required options and folder menu, as well as clicking on each email individually and attempting to move the email from there, but both with the same result.

My only work-around, which only works about 50% of the time, is to move my emails to an auto/pre-selected folder, and then go to that folder, and proceed to move them to the desired folder from there!

I’ve tried updating my iphone software installment to its latest version with each release, yet the issue still persists!
I’ve checked all of the options in my phone’s settings menus without any avail. Hopefully this issue will be rectified in the near future, or I may have to switch to another mail supplier, which would be a huge shame seeing as I have been using gmail for so long.