Monzo Bank - Mobile Banking 4+

Honestly I cannot fault this bank AT ALL; I’ve had nothing but good experiences with them. I’ve been using Monzo for years now, and I’ve recently made them my main bank account. The app is incredibly easy and simple to use, and you have so many perks, even when using a free account. I fled abuse in January and became homeless whilst I was on the run trying to find safety. Monzo went above and beyond to maintain my safety and even checked in with me to check I was okay or could do anything; they even sent links and advice about support I could get with what I was going through. They were extremely supportive and patient throughout everything, and I appreciated everything they did and are still doing. I felt completely safe and like Monzo actually cared, which is a lot more than I can say about any other bank I’ve been with.

The ONLY thing that could be better, is withdrawing money from a cash point or the post office. I COMPLETELY understand why they need to do that, as it’s an online bank, rather than a bank in person like others. However, it does surprise me because they then don’t have branches/locations, so it should make more sense to be able to withdraw cash as they don’t have to pay for buildings to operate. Also having to pay for a new card if it’s lost in any way, even if it’s lost in the post which isn’t your fault. But they’re such small issues as a whole, and Monzo are continuously changing and improving their app.

I have been with monzo since the start and have no problems with the functionality of the app - it’s excellent. However, lately I have had intrusive messages from customer services asking why I’m gambling. I don’t gamble so I was somewhat taken aback. My first instinct was fraud and my account had been targeted!! As it happens I transferred funds to my share dealing account with a large FTSE 250 company who I won’t name but monzo seen this as gambling. This is a company (monzo) who are meant to understand money if you believe their adverts. I have also had another intrusive message from Monzo asking if I need help from another Monzo employee !!!! It’s all a bit baffling TBH as for years I’ve been full of praise for them. However, think carefully about using this company as a bank - the big banks are far more advanced and have a much better range of financial products available to offer you. Also the big banks apps have improved 10 fold. Unfortunately I will be closing my account with monzo as a result of their inappropriate intrusive behaviour. I just wonder if they are feeling the pain now and the big banks are beginning to get the better of them. They try to make light of their image with jokes on LinkedIn etc but in truth, there’s an internal underlying issue here which feels like they are under pressure. Consider carefully who you bank with.

Monzo Bank, well we’re to start here, I’m disabled and have started to find my street bank has changed, not for the good of us,. monzo on the other hand is different and it just works, paying friends or family from home text info there account. Have family and friends that on Monzo makes life easier and better, can send and pay from phone, get great support and deals. Have choice from 3 accounts type and business plan to. This is the best bank you will find better than other banks. Have experience with a few different banks and change to other like Monzo Bank now I will them have found, my life is easier with what I am paying out showing me everything from payment to spending and the savings pots are great to lock your money for a month or longer year, so you can save without worrying of spending with lock on the savings for Christmas, etc. highly recommended online bank Monzo.