Screenshots

Description

The giffgaff mobile app lets you manage your giffgaff account with the tap of your phone. You can check your data use on the go and connect to literally thousands of WiFi hotspots all across the UK with WiFI Extra. But that's just the start of what the app can do. It's a bitesize wonder.

- Check how much data you have left
- Buy or recur a plan
- Keep an eye on when your plan expires
- Add credit or turn on auto top up
- Pay with a saved card or PayPal
- Redeem a voucher
- Access the community
- Add multiple giffgaff accounts
- Access thousands of WiFi hotspots across the UK with WiFi Extra

You'll need your giffgaff member name and password to log in. If you're new to giffgaff, order your free SIM card now: https://www.giffgaff.com/orders/free-sim

What’s New

Version 10.1.40

Short, but sweet this week folks.
Things should run a little smoother from now on as we’ve been tightened a few digital screws and kicked the hard-coded tires to make sure this app is up to scratch. We’ve also done a sweep for bugs and are happy to report they’ve been taken care of.

Ratings and Reviews

4.7 out of 5
48.7K Ratings

48.7K Ratings

Gorda 59 ,

Couldn’t wait to come back👍🏻

Took 2 years on a contract, with a horrid unmentionable, huge corporation ‘Dopeyfone`! Don’t ask kids at Uni had to replace a phone, gave mine and went on a contract!! Never, ever again! So many calls to Cairo, yes a call centre in Cairo! Over priced!! Contract changes, promised no roaming anywhere, even charge in Munich Airport yes EU!! Moved house, charges went through the roof! ET didn’t move home as promised and didn’t come home for 6 weeks!! Used IPhone to complain, then more complaints to Dopeyfone, as charged well over the odds!! All whilst waiting for the contract to end! Broken promises again and again about unlocking my phone! Until I formally complained and threatened a formal complaint to ofcom!! Finally a visit to the new Dopeyfone shop resolved everything and I was finally freed from the chains, of a communications corporation whose right hand doesn’t know what it’s left hand is doing! And hooray I’m back with Giffgaff! Next new phone will be from Giffgaff, at 59 years of age I never want to listen to so many broken promises and pay extortionate prices/ be tied into an ever increasing unpredictable direct debit ever again!

timewasterstress ,

Technical problems

Disappointed to say the least. Was notified by the automated service that I would need to top up. Opened the app on my phone and needed to log in despite having finger Touch ID. Regardless I logged in my member name and password and they didn’t match so tried again. Was then informed I had two identities for same account. The reason for this is because my ID was not accepted previously so I changed it Oct 2019. Due to this I reverted to previous ID. Following this I was informed my sim was inactive. I emailed giffgaff, explaining everything. Their advice was to log in using specified ID. When the log in screen came up the ID they had recommended I use was my member name yet I was requested to put in my password. Knowing this would be incorrect I decided to contact them again but none of the options were adequate or kept taking me back to main menu.
Despite being told, incorrectly, that I needed a new sim, the following day I received a second reminder informing me they had given me an extra 1mb data and to top up. Now, with patience and time exhausted ( this started three days ago) I see no point using ‘my account’ because I know my details will again not be accepted. and the whole process will be repeated again!! I will therefore not be able to increase my monthly amount as intended ,worse still I will run completely out of data and have no means of contacting them or anyone else.
Ridiculous situation.

Still Frustrating ,

Very easy and useful

I’ve been using Giffgaff for about 3 years or more now and I’ve found this app to be very useful as it’s so easy to check my data every now and then. If I didn’t have this app I think I’d run out of data immediately but now I can check up on it with just a few clicks rather than going onto safari and going through all the online processes. One thing I think will be cool to add for the certain people who use a low amount of data, I think they should add a limit for a day that people can set so they can keep track and so they don’t use too much. It’d definitively be useful for some of my mates who constantly use their data within days. Overall though it’s a great app and I would recommend using it.

App Privacy

The developer, giffgaff, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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