my mango 4+

A bit iffy. Works but not the most reliable.

I use the mango app everyday on the bus to get to school as I have no card and low on cash. But I always get anxious whenever getting on the bus with mango as it’s not always reliable. I could have it loaded up and as soon as I step on the bus, there’s a white screen or it randomly reloads and reminds you at the last minute you’ve ran out of money. The amount of times my mango app has failed and I’ve had to come to school late because the bus driver wouldn’t let me on. Luckily sometimes when my mango malfunctions the bus driver understands and let’s me on anyways (sometimes not always) because according to them it happens frequently?? If your bus drivers are concerned about the reliability of the app, then maybe there’s something you need to change instead of saying it’s something wrong with our phones. There’s been many days where I’ve talked to other mango users on the bus and we all have issues on mango at the same time. If there’s a variety of phones and softwares, all different, it might not be our phone’s fault. Despite what your company makes up, it might be possible its something with the app?
On a lighter note I think it’s such a good concept, as it’s quick and easier to get on the bus now without fumbling in your pocket for cash or card.

Annoying

When its working its a great app, but every now and then it logs you out and refuses to be reopened, the whole of last week i had to use my card to travel cause it just kept saying something went wrong when i tried to log in (it wasn’t just me it happened to all my friends who use mango too) it can be really inconvenient

Hit and miss

They have finally fixed the problem of the app.
logging you out at random and being unable to get in again. However, the latest complication is that it it is in a bad mood it brings up your credit card rather than letting you pay via Mango. Trent Barton are very good at refunding any additional charges, but you have to phone them up. And it’s not much fun being thrown off a bus because the app has broken.

They suggest various solutions: 12 open the app in the house on Wi-Fi for a few minutes before leaving the house. Another is to open the app for 30 seconds before the bus arrives, which requires a certain amount of prescience . Finally, they say turn the NFC off which would be fine if you could do that on modern iPhones. None of these work. So two days out of three it works fine but on the third day it will be a nuisance.

Developer Response ,

Thank you for your feedback. Its good to hear you are experiencing greater stability, but concerning that Apple Pay is interfering with your experience. When the app is first installed a permission made to disable the contactless features when we are displaying the barcode. You will have seen a message explaining this when the app was first installed. If this isn't working, then it may be that subsequent updates of the app and the operating system have somehow overwritten this permission and the contactless features of ApplePay have taken over. The equipment used on the bus unfortunately places the contactless reader directly under the barcode scanner which is why this issue can occur. I would suggest you delete then reinstall the app, which should reset the permission override described above. However, please only do this if you have yet to travel, or don't plan on making further journeys today as the security features of the scheme will think you are trying to use the same barcode on multiple devices. You're balance and history will be retained from the back office systems, so you just need to log in again when the app has been reinstalled. You should see the contactless bypass message and hopefully will stop having this issue.