MyLebara 4+

I find your plans not totally transparent as I am billed for calls that should be within my free allowances while abroad. If you say I have 1000 call minutes to the following countries Australia, Canada, USA, etc, then I should be able to utilize same. But since working in Switzerland these last few weeks all I seen to get are notifications that I am out of money in my Lebara account. There’s a month I topped up £60 or more and still got no satisfaction in making calls abroad. I am still unable to view my history to get an understanding of my spend and how I seem to be in the red all the time. Data should work like I am in the UK. Same goes for Calls. Please correct me if I am wrong and set me on the right plan as I will be abroad working till January 2020. I feel like giving up on Lebara right now.

App gives account information and allows top up, bolt ons for data or mobile minutes. Easy to use and can stay logged on to get get into app quicker! Low cost recurring 30 day payment for a SIM with free texts, 200 minutes UK calls & 50 minutes calls in Europe plus EEA & 1Gb of mobile data included in monthly allowance.
Able to top up credit from £5 and £3 to bolt on an extra 200 minutes, 1Gb of data or 50 International minutes if you are running out too! Texts to the EU/EEA are a low price.

I signed up for a £10 plan with plenty of Uk and international minutes, texts and data. A few months into this after having made next to no calls I tried to make a quick call one day and was told I had no credit. I was in a hurry so quickly added some money to the account thinking I would look into it later when I had time. I forgot all about it as I’m so busy and today realised I couldn’t make calls again. I had a voicemail that I couldn’t even access. I contacted the call centre and had one of the rudest and unhelpful advisors ever. He would listen to me and kept speaking over me. He eventually hung up on me. I’ve just had to credit my account with £5 just to listen to the voicemail in case it’s important. I was in a chat room for over half an hour too and couldn’t get to speak with anyone. Awful on so many levels. Come on Lebar! You need to up your game, especially as you claim to have excellent customer service.