myPhonak 17+

A few days ago I posted a review highly critical of the app and also of the often apparently anodyne responses of the Sonova team to the many negative reviews. Since posting the reviews I have been contacted by the team who have worked to resolve my connectivity issues. I can only report that their responses have been helpful and prompt.
I still have some reservations about the app - lack of a default that holds personalised settings is one - but I think my problems and those of many others is down to lack of instructions regarding the app. For example I spent ages thinking I could only pair the right aid, before realising the L and R Bluetooth settings are done through the app. The R setting in Bluetooth is for streaming. Better training/explanation at point of purchase would be of help.
My one star (would have been zero) was down to the team’s perceived responses. The 4 stars are down to my personal experience of their help.

Thank you so much for your positive review - it's much appreciated!
Regards, Sonova Team.

I really struggle to get this app doing what I want. The “Automatic” option never selects a scenario that suits me so I really do not want to use it. Unfortunately, the developers do not see fit to allow users the option to set a personal default. Every time I finish streaming something, the app returns setting to “Automatic” and I have to go into it to set a useable scenario. It is seriously frustrating and should be unnecessary. When streaming, I always want maximum ambient noise reduction but I cannot set this as a default. It always starts streaming with ambient at mid-range. Stupid! Why can I not set what suits me 99% of the time as default so I only have to go into the app and change it on a very rare occasion, instead of at the beginning of every phone call etc. After all, we’re a human and have different preferences so why am I lumbered with the preference of some random software boffin who thinks he/she knows best. A very poor app supporting a very expensive set of hearing aids.

Update: I returned my Phonak hearing aids after 3 months because I could not live with this appalling app. I now have a Coselgi set which are close but not quite as good quality. However, their app works flawlessly - I can set what I want for the particular environment I’m in and there are no reversions, unlike the constant reversions of this app. So, despite a slightly inferior pair of hearing aids, they are infinitely preferable.

We apologize for the inconvenience caused and will pass your feedback to our developers team.
Regards, Sonova Apps Team.

I was happily using the old App when along came a new one. It’s great that there is a new app but it would have been nice if there had been a message (email) to explain to existing users (forewarn) what was about to happen and most importantly what users need to do so they can continue to control their hearing aids via the App. When I launched the App the other day the change came as a big surprise and I wasn't best placed (doing other things) to fully take in the various messages about the new App. I didn’t have my log in details so couldn’t log in when prompted, in fact I couldn’t actually remember if I’d ever logged in previously! Several days later when launching the App to adjust the volume on my hearing aids I find they’re not connected to the App! I then miss out on parts of a live presentation that’s already in progress! Having returned home and can concentrate on the matter in hand, I find that the only way to link my hearing aids to the App is to: delete the App and reload it, and then re-link my hearing aids by following the instructions. At some point I also logged in to the App, I have no idea whether logging in is essential or not as I can see that the App can be used without logging in.

We apologize for any issue you might be having. Could you send details of what you are experiencing to our customer support at: https://product-support.phonak.com/s/contactsupport
We will try to evaluate the issue and get back to you. Regards, Sonova Apps Team