You can reserve seats for longer journeys, download tickets straight to your phone or collect them from a station in 15 minutes. The app automatically finds the best fare for your journey and will even remember what you looked at to make it easy next time.
Our real-time information comes fresh from National Rail Enquiries and lets you check any train service in Great Britain, including ours. You can see the departure times, platforms (for most places), and check how trains are running at any National Rail station.
We’re proud to provide local and regional services with more than 2,500 trains every day operating at over 500 stations in the North of England.
We will continue to develop our app to make buying a ticket and travelling on our services as easy as possible. Please let us know if there’s anything that you’d like to see in future versions.
With this release we have fixed some of the issues you have been telling us about, helping to make your journey easier.
We are constantly taking your feedback on board to make our app better and faster with every release.
Ratings and ReviewsSee All
Fancier looking, poorer functionality
The old app was endearingly basic but worked well and was better than other rail companies' apps. I was forced to upgrade when the old app wouldn't let me buy tickets any more. Nothing is better and many things are worse.
Sure, it looks fancier, but it's slower to load and has some downright stupid usability choices that were implemented much more smoothly in the old app.
Please PLEASE fix these usability issues before I give up on the app altogether:
(1) Sort my tickets with most recent at the top. I have several tickets that I've used - they're dead - but are still in my current tickets list because they're off peak returns that wouldn't expire for a month. I do not appreciate having to scroll past 5 dead tickets to get to the one I've just bought.
(2) In the list of my tickets, show me just the summary (date, to/from) for each ticket in succinct form, so I can see several on the page and select the one I want. When you travel a lot to different places, it's very annoying for each ticket to occupy a full screen as it means you have to scroll endlessly to find the right ticket and can easily miss it.
(3) Remember the last stations I entered in the Plan & Buy and Live Times tabs. I resent having to enter the same stations over and over again when it could easily store them. For frequent travellers, when you have the same home station, it's pretty standard for apps to store this info.
Disgraceful. No Consideration for the Elderly.
Tried buying a ticket for my mother who is elderly to get to the airport. Booked in advance via the website. Only provided the option for an m-ticket. My first thought is: how are people without smartphones meant to get a ticket? We went through with it as she has an older iPhone. Then downloaded the app only to find that it crashes and can’t be opened. Tried restarting etc., won’t work. We went through the ticket buying process again just to double check that there is no alternative option to an m-ticket, but nothing to be found. How are people without smartphones meant to use your online services if you do not offer physical tickets? Are they meant to find one of your physical ticket machines? Isn’t it unfair to restrict certain people from using your online services? Every other train operator provides the option of picking up physical tickets or having them delivered in the post, why not you? This is discrimination against elderly people and others who do not have access to a smartphone by restricting services that literally every other train service provides.
Previous version was better
Since upgrading I've found the app fiddly and not very easy to find info quickly. The old app remembered previously searched journeys or stations for live train times, re-typing the station every time is a pain on the fly.
Buying tickets is also less easy. In the past you could search for journeys and buy a ticket based on the time of day you travel whereas now you have to select specific journey times even if it's not what you plan to use, no big deal just preferred the old method, took a bit of figuring out as well. I tried to buy a ticket for the train I was on but it was greyed out so had to buy a ticket for a later train. I guess this only applies to commuters that don't always get the same trains to and from work every day.
Doesn't seem as if the app was user tested very well before release.
Up to six family members will be able to use this app with Family Sharing enabled.