Oman Air 12+

An upgrade on the previous version but still lots of room for improvement. General user interface and navigation is clumsy. Check-in gives you a technical error and then redirects you to what appears to be the website screen. Most annoyingly, save boarding pass to wallet does not work and neither does the email option. Sort out these technical errors!

I was traveling with a family of 6 people, including 3 children, from London to Phuket on May. I chose this airline because of the departure and arrival times at the destination, I really wanted to land there in the evening and only these airlines had such a flight on that day. I wanted us to be able to skip the jet lag. Unfortunately, for reasons unknown to us, our flight was canceled and the next one was 14 hours later. We lost our prepaid airport transfer, overnight hotel stay, and landed in Thailand at 8 am. instead of the one day before- evening. I filed a feedback on the Oman air website, but unfortunately no one has responded to it yet. I've made 5 calls to customer service this week and each time I get the answer that someone will respond to my comment tomorrow. Additionally, one of the consultants shouted at me on the phone and when I asked for his name and to talk to someone above him, he put me on hold and ended my call after 20 minutes. So far, I have used Qatar Airways for such distances and I have never encountered anything like this

I have traveled with my family which includes a child after my holidays from Trivandrum to London. We have experienced the unprofessional behaviour from one the staff from onanAir at Trivandrum Airport kerala, India.
Mr. Vikas as he mentioned he is a manager and one Mr Prasad V ground staff. Both behave very badly. Use unparliamentary language in-front of my family. This is my first time experience as an international passenger.