OVO Energy Top-Up 4+

Very confusing as am pay as you go which gets passed to boost and back somehow when having issues and need to ring for help. There is no we chat available for pay as you go either sadly. Also In home display machine is less helpful now as doesn’t seem to have a screen showing credit all time which we had before but problems do get sorted eventually

Also home display machine has some major issues and doesn’t always put credit on straight away if using online app to pay. Having to put voucher number in manually a lot at moment

Had to top up as it suddenly said no credit left and there wasn’t an emergency credit option either which there usually is. Anyway I topped up £10 it went on then after five mins it disappeared and said zero again. I panicked and immediately put another £10 on. This seemed to work ok, then the next day it suddenly went down to £2 left. I checked the top up history on the app and smart meter and it was only showing that I had topped up £5 (which I have never done ever it’s always £10 or £20. Rang up OVO who informed me they were having problems with their top up’s and my bank would return me my top ups as they hadn’t gone into my smart meter. She got me to top up again while she was on the phone with me and this time £10 went on. But the top up history was still only showing £5. She assured me I would get my top ups refunded by the bank. This was a week ago and no refund and Ovo have kept my money but I’ve not received the credit on my smart meter. Total joke of an app. There is no where to proper complain or challenge and trying to ring up took nearly an hour. Highly disappointed.

I am physically disabled, with a muscular condition, preventing standing and walking, plus unable to physically speak, much of the time, with many hours of seizures, where I pass out.
My Carers refuse me necessary care, due to my passing out, and ignore written requests, to wash my clothes. Now on top of this, I am relying on Emergency Credit from OVO. The one call, I manage to make, to top up, the £25 I attempted to put on my metre, I was informed, the system was, so badly down, they couldn’t correct things, the company end. I must wait, until there is only £1 emergency credit, before they will, come out, to type in the codes, I am too physically weak, to type in.

Therefore, I do not get my £25 credit on the electric, nor do I get reimbursed, my £25!

As if, I don’t struggle enough!
This is why, when I recover, I want to go off grid! This system, does not keep safe, and protect those, who are most vulnerable!

I live alone, no friends or family to protect me, and keep me safe, in these situations.

This world, is messed up!

Also, my landlord, 2 years, refuses to fix my boiler, I can’t access my gas cooker, yet am having to pay, to keep my Gas account open, for gas, I don’t use.
Doesn’t seem fair, to me.

I hope, others aren’t suffering, as much as me, with such situations! 🖤