(EDITED): Since writing this review Phox has given the app a complete overhaul and it appears to now work as intended. Therefore I have updated my review. While this app is not essential (you can still just make your own reminders) it’s only fair to rate it for the job it does well and I do find it very helpful now. Thank you!

I was keen to try out the new updated version of the app as it could be useful if it worked, but unfortunately I cannot login. It tells me that my account details are incorrect, but there is no way to reset password or sign up. I’m stuck on a screen that requires login details and gives no other options. Redownloading the app makes no difference. It took almost a week to get ahold of customer service, who then sent me information about other issues and I had I re-ask and send screenshots over and over and over. They came to the conclusion that the app version in the App Store wasn’t up to date and that the customer needs to contact Apple to get Apple to update the version of their app in the App Store. I said I would like to raise a complaint and have yet to receive a response. It’s clearly a shambles app, that they have had haphazardly made, with lots of bugs and no technical knowledge on how to support or even update it in the store on their side. And all of this, when you could just add a calendar reminder in your phone and it’ll function better anyways. Poor app, poor service. A really bad experience all around and not worth downloading.

Contacted Phox after I became a customer to notify them that the reminder function in the app doesn’t work. They responded to tell me they were aware of this and developers of app were looking to resolve this (how hard can it be?!) and that they had an email reminder service you can sign up to instead. This doesn’t work either so I have no idea why they are providing it as an alternative solution for me to trust and now I’m drinking water from something I can’t remember last replacing (newborn baby in house). Will go back to logging it myself but just wish they would sort it out properly.

In the first two months I used the app it was working great, then it started, after resetting the counter, giving notifications every day saying the filter has expired. I contacted the support team, they said it was a known issue and they’re working on fixing it.. it’s now nearly 2 months on and there seems no signs of being fixed.. Truly disappointed as the water filter itself is the best water filter I’ve brought.