Places Leisure 17+

New user interface, same old slow web pages

This new ‘highly anticipated’ app features a new main user interface. But delve any deeper and you’ll find that it’s riddled with bugs and very slow menus. This means that when you try to open anything it takes an age for the page to open.
The app has the potential to be a very good app, but at this rate it’s better to book via carrier pigeon or smoke signals. Other branded facilities I have visited have used a far better app that is fast and user friendly. Surely you’d take inspiration from some of those apps?

ERROR 404-page not found

Tried to cancel a class today well before the 2 hour deadline using the previous version of the app. I wasn’t able to access it - Error 404 -page not found. Forced to download the new version of the app, even though the previous version worked absolutely fine for my needs. Tried to log in. Says my login credentials are invalid. No reason why they should be as I haven’t made any changes to my password. So I tried using the Forgotten password button. And guess what, I get a response “Error 404-page not found”. All the time this has taken has taken me over the time mean I will now get a fine. I am unable to viewing any bookings or make any bookings. And I use the gym daily at the moment. There was not even any communication about a cut off date when the old app would become inactive. This is all extremely frustrating! And has taken an hour already. Technology is supposed to make life easier!

Please add push notifications!

Having the app is brilliant. It’s a central point on your device to book classes, check session times etc.

However, it could really benefit from having push notifications for free class spaces (when ‘notify on’ is enabled) or a reminder for booked sessions to help avoid the fine.

Only having Email notifications doesn’t help as most people don’t receive email notifications immediately on their device and it’s very difficult to get booked onto a space when it becomes available.

In addition, booking junior gym sessions is very inefficient with the current system, which is to phone a centre directly. Some centres don’t answer the phone, especially in peak periods. It would be much easier for the customer to use the app to book these sessions for their 11-16 children.

Finally, the app also crashes every time a session is booked. Then you are left unsure of it is booked and have to wait for it to restart in order to look at booked sessions.

Developer Response ,

Thanks for your feedback, we will share this with our team to investigate your comments further. With regard to the junior booking, if you have an alternate email or an email address you are able to add to the juniors account, this will allow for them to book their junior gym sessions as long as they have completed a gym induction. Please email our team on placeslocker@pfpleisure.org for further support.