Plum: Smart Saving & Investing 4+

Hi cameron I have signed up and used the app and have to say I absolutely love the organised layout with the pensions investments (very informative) etc and the fact that I can see the upcoming regular bills as it personally helps me organise a budget for each month, I also love the save the change feature as bad savers like myself will find it easier to save the tiniest amount!!!!! Furthermore, the fact that I can attach more than one account makes it accessible and easy to use. Improvements: tbh not much needed as i feel like it give explores a lot but maybe create a payment reminder tracker- monitor bills, subscriptions etc and make it more accessible by creating Website version or adding more languages so it can be translated and maybe a wish list feature where people have a saving area for the thing a they want to buy. Tbh I love the app and will be sharing it to friends and family as I feel Ik a lot of people who would find good use in this. Also, please tell me u have a feedback section for people to write reviews so it can be gained as more of a trustable app and people would know if it’s popular and can therefore trust their private info being on the app

Hi 👋

Thank you so much your your positive review - we really appreciate it 🙏

We do have the Plum forum (https://community.withplum.com/); you can engage with other users, share your knowledge about Plum and leave your valuable feedback.

Cheers!

- The Plum Team

All started well. The app is easy to use. The problem starts when you start using this for anything more than pocket change. They will freeze your account and when you challenge why they simply we’ll close your account. Here comes the kicker….they don’t send your money back. It just sits there and they do nothing with it. The amount varies by the day. No explanation. The ‘chat to a human’ is useless. It will just say ‘we’ve passed it to the relevant team’. I get the impression this is just a load of kids working out of their bedrooms. I’ve been without access to my money for 4 weeks and counting now with no idea when or if they’ll ever return it. Next step the courts! You have been warned. …. They’ll be along shortly to say they have to follow FCA guidelines etc. yes they do. But other proper banks manage to do the same without freezing assets for weeks on end. Others have mentioned the time it takes to move money. There’s clearly a scam going ok here with Plum warning lots while your money sits in their holding accounts for literally days on end. With interest rates higher this will really tot up! You have been warned. Look elsewhere if you’re sensible.

This is where my review originally ended…

Plum come back (given all the above) and the ONLY thing they can clarify is that they’re not a bank. They can’t say anything about any of the other huge issues I raised, because they’re all true. This is what you’ll get with plum!

Hey,

We are not a bank, hence we do not have the same timelines. Our timeframes depend on our transaction partner and the timeframes can be found in our help centre as why do they take the time they do:

https://intercom.help/withplum/en/articles/2568777-why-is-my-investment-pending

Hope this clarifies your query!

It has now been 14 days past the day I was due to receive my sign up bonus after referring 3 friends (it says 5 business days), and still no sign of my bonus. I have spoken to customer service multiple times, each time I get told “someone else is dealing with it” and I either get told they don’t know how long or to check in a few days… Not only this but the customer service woman was extremely rude and condescending when she explained what a “business day” was, despite it already having been 5 business days regardless of the weekend that had just been. There has been no sympathy from the staff or any sign of effort to resolve the problem, just talk of a “tech department”, I honestly believe they’re just delaying bonus’ so people will renew another month before it comes. The app says it’s due to be in my account on July 1st, it is now the 12th and nothing, I was even told by customer service a week ago it wouldn’t be able to arrive any later than the 11th as it had already been processed… There’s a clear lack of communication throughout the company and it’s customer services, I will not be using this app at all moving forward, after this experience I do not trust them in the slightest, and am worried that if they’ll do this over £40 what will happen if I have a large amount of money tied up and they take the same amount of time and lack of effort to resolve it for me….

Hi 👋

We are really sorry to hear that.

For more details, we will need to take a look into your Plum account.


Could you contact us via ‘chat to human’ in the app, or by emailing help@withplum.com please? Our support team will be happy to assist you.

Thank you!

- The Plum Team