Prima Launderettes 4+

This is so far the most frustrating, counterintuitive, badly designed ( basically put together from existing modules ) app I have ever used. Period . Full of bugs and issues making basic task of washing cloths worst experience of the whole week. It is beyond me that you have to input your card details every time you need to use the service , even tho they harvest all personal data including mobile number during registration. Profile works for the while until suddenly crash and you can’t log in anymore and there is no way to create another because location can’t be set. Obviously you can’t use the same email as password reminder is not sent to your inbox so you need to use another one ( could be lazy buggy design or just another way to harvest more of your data ) the problem is this is the only way to wash my cloths in the building so I have no other choice and forced to use it. Avoid if you can stay away as far from this thing they called app as you can. I would rather allow drunk monkey to do brain surgery while I am fully conscious if I had a choice

This is the glitchiest and buggiest app I have ever had the misfortune of needing to use because they thought it would be a good idea to go completely cash free. The app takes the payment but the machines don’t start. There is ZERO response to any customer service and it took me 6 weeks to even get an acknowledging response and a further 3 to get a refund started. The machines themselves have ripped several items of my clothing and they are the only form of laundry in my building so I am forced to use them. Considering the quality of wash you get using these as well the prices are ridiculous.

This app makes it a chore to do laundry. As it has been pointed many times, there is no way of saving the paying method, or use any other means to pay than using the debit card, so unless you memorise the details, you’ll need to get the card out every time you do the clothes. It doesn’t remember which machine you are using either, so you need to memorise that too. Ah, and every time you want to check how much time for it to finish, you need to go back to the Home Screen or close the app and go to the machine info screen again. Pretty dreadful UX.