QwikPark Parking 4+

Unfortunately in the current age of “service bots” or being endlessly locked in a loop of telephone options it’s a pleasant shock to get unexpected great old fashioned customer service.
I messaged the Qwikpark help desk late on Saturday with a technical problem on my account. Resining myself to a long wait, I was pleasantly surprised to get an immediate response from Sam with the tone of the message very “I’m here to help”. Not only did Sam resolve my problem within the hour but generated a partial refund to boot. Amazing service.
Now for all those businesses out there who spew out the message “ your custom is important to us” whilst making it nigh on impossible to speak to anybody let alone solve your problem, take note (Barclays in particular). Send all your heads/directors of customer services to Qwikpark who will teach you how to put your customers at the forefront of your businesses where they belong.

Thank you so much for the amazing review SynergyLad! We really appreciate it and it's great to hear the team were able to help and get things sorted nice and quick for you, we really pride ourselves on the quality of our support.

Thanks for using the app and for the great review!

Forgot to review my daily pass and didn’t realise until I had returned home and looked at the receipt email charging me the full rate. I emailed QwikPark explaining my error and asked if would be possible to have the excess refunded. I was expecting to hear from them in about 4-5 days. And I was expecting them to say it wasn’t possible for this reason that reason. I was amazed to receive a response 32 minutes later stating that the refund was no problem and it would processed immediately. Not only that it wasn’t an automated reply but from a real person. So refreshing in this day and age. Brilliant customer service. Worth 6 stars.

Hi Mikey, we just wanted to say a huge thank you for such a great review and feedback. The support team always try to get any issues resolved as quickly as possible and we know some of the full day charges can be expensive if the passes aren't being used! We are really pleased it was all sorted for you, thank you again for leaving such a fantastic review!

Had an issue with the barriers not raising in Leeds and therefore the app not registering my entry and being charged £64 and having to pay manually with a paper issued ticket. I Contacted support where Sam replied within the hour and issued me a refund and provided a speedy explanation. The app helps me save 3/4 each day in money when parking in leeds. They support team were absolutely great! 5 stars! And a massive thanks to Sam!

Amazing feedback, thank you! The local parking systems do have small glitches from time to time but I'm really glad Sam and the team were able to help quickly and get that resolved for you. The team pride themselves on the quality of support and I'll be sure to pass your feedback on to them. Fantastic news that the season passes are also helping to make some great savings! Thanks again.