Remitly: Send money abroad 4+

Remitly, it has its value

This exchange money sender is very convenient and more time keeping when and how or what to expect. Whenever you felt, or to give in any form pay which you could do anytime, fast and efficient as you would feel to utilise it. They also gives news of others exchanges around the country as similar to discount. I have sending abroad but had not had any issues so far. This an excellent way of interacting around the globe whether it is close kin or family who is in struggle which need quick and urgent deposit move over. They also value their customers importantly as well as the banks and your money is secure. Any problems arise just give them a quick call on customer service they would happy to assist any further directions. Which they are good to handle any money have not been or any reassurance could be given by the hard working team. Thanks for the patient to take your valuable time to have consider to have take part to read this. Your patient well have been appreciated which not went to waste… Kind regards to all…

Developer Response ,

Hi, thanks so much for telling us about your experience. We’re so glad we could provide some peace of mind in this situation. Please let us know if we can do anything else to help.

Disgraceful and rude customer service

I have always used world remit but recently they have become impossible to send money with. So I decided to try using Remitly. I signed up and I tried to send a small amount of money to my fiancée in Kenya. It was blocked and when I tried to login again I was informed my account was suspended. I’ve just got off a live chat and I feel like I’ve been branded or treated like a common criminal. After talking to someone for a while I got put through to the customer protection team, I was told by a guy called Roberto that he would look into my account and inform me what was wrong. But no, all he did was basically tell me that my transaction was reviewed and that they thought it was fraudulent or words to that effect and he told me in no uncertain terms that I was a criminal or scammer and he closed the chat without me being able to ask why. It was so rude and to brand someone like this when all I was trying to do was make use of the very services they provide. I am baffled, although I can hazard a good guess as to why, trying to send money to Kenya or Africa in general is terrible but we cannot all be branded as criminals. I am though, from Ireland. I’m appalled at being treated like this and Remitly should be ashamed of themselves for letting their employees talk to customers this way. Avoid at all costs, unless you want to be branded some type of scammer/fraudster.

Namibia , Maseru .

I sent money to Maseru , Namibia . I can't believe the inconvenience from such a big organisation . The people run it like they are running a corner store. They requested ID for both sender and recipient . I was the sender but I was being asked for the recipient's passport via email. I did send the the receipts passport and mine. Different people from the same office have been sending me emails asking for the same documents for 3 days . They then asked me to call the UK branch for a new reference number of which I did . Now I am being asked to call the UK office to ask for a new reference number to 're-instate' the transaction . Honestly I am so exhausted with the process. They said ask for another reference
' from World Remit ' but I didn't send through World Remit. World Remit is not serving Namibia . I wonder when they come to work they make a purpose ti make customers have a difficult time. Recipient is currently waiting for money 5 days on..... God knows at what day this will be resolved🥲