Source London charging network 4+

2 months on - the circus continues - despite allowing you to plug in to start the charge, nothing happens.
With this sort of service, EVs in the UK are screwed … but of course why would Total want to reduce their petrol sales ..

1 month on - the website customer contact has gone into radio silence, if you forget your password, good luck … (you can’t have to app open if you need to do this). Amazing that NO acknowledgment of ANY problems is made. Next stop the CEO of Total Energies … see if he knows just how bad this is … You would like to think that if you are targeting the top end of the market, you would have a product/service that works?! The charging points get confused if you plug in BEFORE activating the charge initiation on the app … and then locks you out from charging (school boy error.. You are meant to tap your card to initiate… kinda odd when I have not been issued one and it is meant to be a app based concept? If there is a problem, your deposit is still charged .. although this was refunded 3-4 days later. If the move to EVs is going to happen, companies like yours need to take responsibility for a properly thought through system - before the glossy marketing kicks in

Source’s charging points are flakey enough but this app is horrendous, riddled with bugs and poor UX that make it borderline impossible to use. It never remembers my account details and doesn’t talk to the iOS email or password manager so I have to go find my password every time I try using it. Today it had also forgotten my credit card and, as other users have found, the number keypad stays around and hides the pay button. I did finally find a random patch of empty screen to tap to make that keypad disappear but then got an unknown technical error and was back to square one.

Meanwhile a £50 deposit is placed on my credit card. The website likewise charged me £50 for a technical error. Trying two different Source points a few times has multiplied that to £300. (I know it’ll be refunded in a few days’ time, but it’s not great for my credit balance.)

The pity is my local council, Haringey, has paired with Source for all our local charging points so they’re just building out more of this rubbish, when we’re crying out for no-fuss charging solutions that work.

All the reviews giving one star are correct (and I wish I could give it less than that).
App is appalling. Info on it couldn’t be less accurate and when you call customer services to check the information they have no clue. For example the app told me that there was a minimum fee at the charging point near me of £1625 (one thousand six hundred and twenty five pounds) and a booking fee of £2. You can’t book this charging point to start with and customer services confirmed the minimum fee was incorrect and gave me an amount in US dollars instead. Absolue joke. If you have to use Source London and have no alternative, use them via a third party app like Electroverse which is a billion times more accurate.