The swift collector app what a joke why do we even need it!!! I pay and the swift app does not work hardly ever put my child’s weekly bus fare on it!!! I have so many refunds!!! it’s unbelievable how many times my child has had to go to school and her card doesn’t work how embarrassing for her and incredibly upsetting you keep on doing this time and time again!!! this will be my fourth refund, 6 weeks to get my money back not only that paying 2.30 a day I end up compared to the swift prices I swear which is cheaper! It’s just useless and needs to GO!!!!!! I’m sure this done on purpose as you don’t want us to pay lower prices. Why make my go through this process for it not to work!!! When I does work it takes about 10 attempts for it too work. I hardly ever write reviews but this has happened too many times for me ignore!!! Not only do you take money off me for the collector app and card not work I also have to pay daily and the extra because this swift company or whoever are robbing money off parents and don’t care and yes it’s NX West Midlands fault!!!!! Sort it out

Every time I have to top up my daughter swift card the swift collector never works. I’ve had to call national express on numerous occasions and they never get back to you. I have Topped -Up my daughters card again yesterday and the swift collector is still not working this morning, I’ve now had to give her money again. What a waste of time and I can’t keep affording to top up the card and give my child money, the whole reason of having the card is that I don’t have to keep giving her cash every day. This needs to be sorted asap.

Good app in the sense of you can check your latest balance on the card. Not clear of where to put it, discovered you can put it at the top front or back front of your device and it should work fine. I would now like to see the app have recent journey details and information of your latest travels and for the app to have top up and also for the app to allow you to add your card in case you didn’t want to carry it around. Apart from that, good app

Ok, so I kept putting my card onto back of my phone then the front and it would not work.Then I decided to put it on my front facing camera and it worked perfectly.I have I phone 7 which is updated to the iOS 13. Only thing is, is that when you go onto the options button on right hand side to log into your account, it don’t let you. You have to go onto the website.So this app needs a lot of improvements to get it to work properly.