Taxicode 4+

Despite the system failing to recognize the miles accurately with our first booking, rendering it being cancelled on the day, it was straightforward to rebook and despite our worries that a confirmation of a car wasn’t possible last minute, we got a confirmation about 40 mins after the booking. The service was superb and reliable. It was competitive as well. Only giving 4 stars because the system initially failed to measure the distance accurately and rendered it to be cancelled on the day. Otherwise, an excellent and punctual service. I would definitely use it again :)

DO NOT USE THIS COMPANY! Total rip off. Me, my wife and 2 year old son were going away from Heathrow air port so I booked a taxi from these from the train station to our hotel. Sent my request in with all the information and the bigest thing a book the taxi with this company was I was told ‘when I rang before booking’ if I request a car seat they can provide one. As with a 2 year old need him to be safe. The taxi turned up with no car seat, said to the drive we asked/need a car seat and he said u need to ring up and they will sort it and then he just drove off and left us stranded in London. So I rang and I was told car seats are not compulsory ‘but was told before I booked that if I asked they would make sure we got one’ and after nearly a hour on the phone with them was told they can’t help me and I would just have to find another taxi myself and make my own way there!! It’s was a total joke of a company and very poor customer service. Also tried to email and only had a generic email back and still trying to get a refund. SO PLEASE PLEASE DO NOT USE THIS RIP OFF OF A COMPANY!

I needed a cab for Xmas day and had a look at what minicabs were out there as I didn’t want to use an Uber (now I wish i had). I found this app and read a few good reviews so decided to use it. I booked my return cab journey a week in advance however we then got notification of being in tier 4 which meant zero travel. This came out on Saturday 19th Dec so I cancelled immediately. The only reason for cancelling was because i had to due to Covid however all I received back was 10% of my £92 booking! Outrageous! I would’ve loved to have seen my parents on Xmas day but I was one of the few following the rules and this company has penalised me for doing so. When I emailed them I received a standard response and no reply to my follow up email. It’s a disgrace and I wish I had booked an Uber as I wouldn’t have been charged for a 6 day notice cancellation fee. This company is a rip off and I would avoid using because heaven forbid if you get sick and need to cancel, they’ll screw you anyway!