Welcome to The Co-operative Bank mobile banking app.
Our features include:
• Logging in with TouchID, FaceID or passnumber – its quick and secure
• Save and pay a new payee
• View and delete payees
• Browse over a year’s worth of transactions on your current, savings and loan accounts
• View and delete your scheduled payments
• Make payments to your Co-operative Bank credit card without the need to set up a new payee
• Switch your statement preferences on your current or savings account
• Transfer between your Co-operative Bank accounts
• Pay your saved payees
• Make one off payments up to a total of £250 within a 24 hour period
• Additional steps to protect you from fraud when paying a new payee
• Update your email address and telephone number
• The ability to apply for some products directly
• View up to 7 years of statements for current accounts, savings, ISAs and loans
To gain access to our app you will need to register for online banking if you haven’t already done so. If you have, you will need your username, password and 6-digit security code to access our app.
Is my phone compatible?
For security reasons, you’ll need a compatible device and operating system to use our mobile banking app. You also won’t be able to use the app, if your device is jail broken.
You’ll need an iPhone 5s / iPad Air or newer – running iOS 8.4.1 or above.
If you are not able to update to this version, you can log into The Co-operative Bank online banking to access your accounts.
To protect our customers we use a range of security measures including the latest encryption technology. Independent security experts have tested the security of our app.
There are still a few things you can do to protect yourself using the app:
• Only download the app from official app stores
• Never share your login details with anyone
• When logging on in a public place, keep your details out of sight
• Always install the latest security and operating system updates
We won’t charge you for downloading or using the app. However, your mobile network provider may charge you for data use, depending on your tariff or contract. Contact your operator for details. You may also use this service when connected to a Wi-Fi network.
Apple, Touch ID and FaceID are trademarks of Apple Inc. registered in the US and other countries.
The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No. 121885). The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No.990937. Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.
Ratings and ReviewsSee All
How is this app still useless???
I left a (negative) review of this app version when it first emerged as I could not see any real progress from the old one I had used for a few years. To be honest either one offers anything like the activities I can get with apps with Yorkshire Bank, Barclaycard, Halifax, Nationwide. However I did at least manage to access my account details with the previous app!
This app only seems to get worse. In the past 3 weeks EVERY time I have tried to use it I get the message that login is not possible as there is an error. So I am not able to even access the minimal support it does offer! And, as others have mentioned, there are also frequent requests to update the app - although today this still resulted in the app telling me there is an issue with login.......and that I need to login to online banking to tell them about it. #ridiculous
Thank goodness for paper statements still being sent that mean I can check my credit card statement the old fashioned way.
Developer Response ,
Hi susinka, I'm sorry for the issues you've had since the last update. It's something we're looking into but, in the meantime, if you click 'Forgotten passnumber?' and reset the app this should resolve it for you.
In regards to updates, I can see in our response to your first review we did mention the new app will allow us to make updates with more frequency. These updates are to add more functionality and improve the service. The last update provided access to planned payments and the ability to updates phones numbers and your e-mail address. If there's anything else you'd like to see in future updates you can send these using the 'Give feedback' link on our homepage. Thanks - Chris.
Disgusted that they still can’t get this right. All the updates, all the times the app is unusable and still it’s a pile of rubbish. The app is moody, often not opening and slow to update amounts. It’s laughable the amount of times it u usable while they work on this. Now I’ve moved money around and the app won’t open- now saying I may not have the latest version (I have!) instead of just having a banner up saying it’s a rubbish app because it is, and I don’t see why the customer should get the blame! My husband wanted to move ages ago but I’ve stuck with the co-op because they are more ethical, but honestly I’ve had enough of it and I’ve agreed with him and begun to switch banks....the new one incidentally have a brilliant app which works really well and I don’t encounter any of these problems, so it’s not my internet or the storage on my phone, or me not having the latest version of the app or any other daft reason. The problem here is the app and nothing else- and it’s so bad it’s sending customers to other banks. Already moved my mortgage over and now starting on my children’s accounts. I cannot believe that the co-op think this is a good idea, letting loyal customers down so badly that they feel they have no choice but to move banks in order to get the service they deserve. After 16 years, I’m on my way to no longer being a co-op customer.
It’s not a surprise to me that this is the 99th ranked banking app...if anything, I’m surprised it’s that high!
Developer Response ,
Hi Helen, I'm sorry to hear about your frustrations with our app and that you're looking to change banks as a result of this. So we can look to discuss this further with you, please login to online banking via our website to start a live chat or send a secure message. You can also reach us on Twitter/Facebook or by calling us on 03457 212 212. - Dan
Revised review-Still the worst banking app out there
I wrote a review a few weeks ago about this totally incompetent app. I was told by developers that the fact I have to re-register EVERY time I want to check my bank account was experienced by a few customers and it was being looked into. I still can’t check my account without logins, use of a card reader etc and I’m giving up. I am actively looking to switch banks to a company that is keeping up with the digital times we live in.
Sort your act out Co-Op!
The old app was absolutely diabolical and unfortunately the new app is just as frustrating. Every time I try to use the app I have to completely reregister my details as for some reason it says my passcode has timed out. I then have to re-submit all y details which takes time, doesn’t always work and means I end up giving up and not looking at my account. I find this incredibly annoying as I like to keep on top on my finances but feel like I’d be better off going back to an account book and pen that trying to use this app. It would be more user friendly and a faster way to keep track of my finances!
I’m seriously thinking of moving my bank account to a bank that is more up to speed with its technology!
Developer Response ,
Hi Vickig1, I'm sorry you're not a fan of our app. We don't want you to switch banks over this and I can assure you that we're taking comments from our customers on board. We're aware that a few of our customers are being asked to re-register for our app and we've reported this to our IT Team. It's something we're working hard on fixing, so please keep your eye out for any updates. If you need any further help using our app, please get in touch. We're available on social media if you'd like to send a message, or alternatively you can chat to us through your online banking. Thanks - Katie
Up to six family members will be able to use this app with Family Sharing enabled.