The National Lottery: Official 17+

I had a problem with the app recently but a lovely lady called Honor sorted it out for me, whilst trying to find a solution I noticed several other people were experiencing the same problem. Trying to add funds in the app, it kept coming up with a blue screen, with the message temporarily unavailable.
If you have experienced this, check you haven’t blocked gambling on your banking app, which is what I did recently and this was the reason this was happening. Just in case someone is fraudently trying to use your app they don’t tell you exactly what the problem is, therefore you just get this generic message. In my banking app it was a bit misleading also, because it said it didn’t recognize the purchase of lottery tickets as gambling but apparently according to my bank, this only refers to tickets bought in stores. Hope this gets out there and helps someone else out without them having to go around the houses like me. You might have to wait 48 hours for your app to allow you change this, (a cooling off period apparently). Good luck to you all.

If you are 20 and below, do not get this app. It will ask everything from you, every shroud of your personal data will be taken, this is from your licence number to your mother’s maiden name. And even, once you have given every part of your privacy to this app? You get absolutely nothing. This app will make it certain that you cannot create an account by being unable to literally “confirm your details” despite you giving it every single part of your life. This will go on for a few times with you adjusting your information you have given the app just in case that the app knows something that you don’t. And then you simply cannot try anymore. You have to register by post and yet, it will happily explain that you have adjusted your details via emails, but it will not let you actually create an actual account. It’s far less time consuming and stressful, even in the present day to just go out and buy a ticket. I would suggest you do this. I would think that it would still take less amount of time than to understand what else this app wants from you.
Even if you are above 20, the whole layout of this app is confusing, every single time you enter this app, you have to sign in, no fingerprint authorisation making it time consuming and irritating.
Just don’t get this app if you want to play. It is not worth the aggravation that it gives you.

Weird one this as I’ve used this app for awhile and while it’s always been buggy it’s served a purpose, until now. I played an instant game that was in two parts, lost the first part won £1 on the second part. I got the congratulations message... only to head back to the home page to see it hadn’t paid the winnings out. Now I’m sure a lot of people may be thinking “disgruntled player” however I know what happened, and I regret not taking a screen shot of the “you’ve won £1” message, but why would/should I? It had never happened before.. or had it? There been a number of times the app has crashed mid game only to log back in to find my “result” which has always been a loss, not to mention taken the fun of why I purchased the game in the first place. Where was my proof it was a losing game?... because they said so that’s where. I’ve emailed them only to get the face palm of “it shows as a losing ticket” we will escalate this further for you. I’ve read the reviews as far back as I could be bothered and have only found 2 similar complaints so maybe it’s a rare glitch. But maybe also Camelot rely on customer complacency just like the PPI companies did all them years back. Given the lengths I’ve gone to try to recover such a small amount I’d be amazed if there isn’t more to this. Even I initially didn’t bother complaining. Would love to know if others have had the same issue. Anyway, 1 star for theft.