Three 4+

Moved to 3

For as long as I have had a mobile phone I had always been loyal to Vodafone until my contract with them expired in January. I looked at upgrading my phone with Vodafone back in October 2020 but the deals they were offering didn’t appeal mainly because with them they always want their customers to pay into getting the latest or near latest iPhone.
So when 3 were offering the latest iPhones on no pay in and only a 2 year contract for less money than I was paying for an old iPhone, and also to know that 3’s coverage was equal to that of Vodafone, what other considerations did I need to make? None!
Loyalty only pays if the provider is prepared to give equal to their competitors. Vodafone weren’t prepared to offer equal to 3, so here I am.
I have no reason to consider going elsewhere at this point but I’m only 2 months into a two year contract. Plenty of time to be either convinced that 3 will be my long term provider or to consider that even short term loyalty is not worth it and then move back or onwards to someone else. Yes, I know I’m just a single customer and there’s millions of others out there to keep 3 running. But what if all of us were to do the same as me and were prepared to shop around to get what we actually want? Remember: Loyalty only pays if the provider is prepared to give equal to their competitors.

Developer Response ,

Woohoo! we've always got your best interests at heart. Thanks for the 5 star review - Ankita

There is unlimited hotspot now that’s why it’s gone.

So yesterday I called three about not being able to see my hotspot allowance. And they informed me that it’s not capped at 30GB of data anymore and now there is no allowance and you can use as much of hotspot you want. So previously if you had 100gb data plan or an unlimited data plan you were capped at 30GB Hotspot so now you’re not. You can use as much as you can as there is no limit well there is a 1024GB data limit for people who have unlimited data like me but who uses that much a month. This is why they have removed the hotspot allowance on the app. No other company offers this and three are honestly the best company for data and that’s awesome. 💯♥️ Also this took effect on 4th of October to existing and new customers. So we are all benefiting. Hope this clears up why they removed hotspot after the new update. (This is the bit you change you existing reviews to 5 stars) ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Unless !

Attempted to transition from payg to monthly contact. App download and registration, demanded by 3 to complete the process. Unfortunately, this was not necessary and consistent with the instructions on their website, which promote incomplete instructions and misleading operational timescales…..48hrs to import 3 payg number to monthly contract 72hrs and counting..,…,The app, was entirely unnecessary as it contained the same ill considered procedures as the website and in no way could be as a necessary part of the process. It takes a phone call!!!!! to customer services for them to reveal their (necessary requirements) to complete registration and restart the transfer process over The app and website, are a waste of time.
After a month of assurances from numerous call centre operators, who are very polite, they all state how they appreciate the difficulty I must be experiencing. They are also quick to outline, all steps that should be taken and would be done to ensure the transfer of a 3 payg number, to a 3 monthly account. They gave a timeline of 72hrs!!!
As with all past assurances, the did not take place, however they did manage to disable my existing payg sim, leaving me with no service and unable to log into the my3 app to register a complaint. 3 continues to mislead by advertising functions on the app that do not exist and services and deals that they are unable/unwilling to supply.

Developer Response ,

Oh no! that's not the experience we'd want for you. We're extremely sorry for the hassle you've gone through. We hope you've managed to get it sorted. If not, feel free to chat with us in the app or at three.co.uk/my3 and we'll try and get to the bottom of the issue -Rahul