W-Park 4+

The app clearly doesn’t work. It doesn’t make sense. What’s a pass? There are no clear instructions. Why is Bluetooth needed? The old system worked perfectly well. Are we supposed to be able drive straight in and out as before or are we supposed to make a selection by going to the app first? If so, it doesn’t make sense. It’s illegal to use your phone when you’re driving, as someone else here mentioned, so how is this actually supposed to work? Are you supposed to decide before you leave home? The old system using the website to register your cars and debit and credit cards was so simple and effective. That meant anyone insured to drive any of our cars could simply park, go about their business, and drive home knowing that it was all paid for. But now, each of us has to do a lot of work fiddling around with registering each mobile, going through registering payment cards… and then what? I’m still not sure. I give up. Someone needs to respond to everyone on here. Pathetic.

Second review (first was for an older version). Now, in addition to not working and apparently having been designed by someone who failed the self certified Apple UX design course, it’s stopped
me *paying for parking at all!!!*. Yes, this app is so bad that even if I don’t use it, it’s buggered the ticket machines too, so my even having told it about number plate stops barriers and payment kiosks from letting me pay for parking. Appalling. And what’s a “Pass”? Why does it show parking I’ve already paid for (with manual intervention by the customer service team) as open sessions? What the hell is “Import Parking with reg number”? Who on earth thought any of this would be quick, easy and make sense to a normal person. Heck, I’m confused with 25 years of systems engineering and app development behind me. No wonder Westfield has a constant stream of confused pensioners getting angry with the ticket machines since January.

I really, really hope someone is getting grief from Westfield management about this monumental screwup. It’s embarrassing.

As has been mentioned by many others, the previous “Smart Park” solution was perfectly functional, if the app /web navigation clunky and lacking in user experience.
This W-Park replacement is unnecessarily convoluted, complex and most importantly just doesn’t work. Running an average of about 50% failure to charge my registered card when it comes time to exit. Sometimes I’ve had to pay by card at the exit and then still have W-park charge my card on account anyway. Fortunately it also automatically refunded the charge.
No idea what the expected benefit this new app was supposed to bring, but whatever it was it missed the mark by a country mile.
Don’t waste your time and just pay by card at the exit gate. You’ll probably have to anyway!