WiZ Connected 4+

First is to say that the app is amazing and well thought of. Like most of the features and would recommend the bulbs and apps from Wiz.
Having used the app for several months now, I recommend the team to add some features which I think might help the users experience get better.
1. Add sunrise and sunset to the time. For example in the Schedules, I want to add a schedule 1 hour after the sunrises and 1 hour before the sun sets whereby the lights will go off and on respectively and also use the same to my SpaceSence. This means that the automation will be based on the daylight and not the time of the day which makes it more flexible.
2. Be able to change the brightness of the bulbs with a change of a %. I have noticed that the bulbs don’t change the brightness from 1% to 10% and only occurs when you get to 11% brightness.

Thank you

Hey there.

We are extremely grateful for your review as well as listing with examples the features or suggestions that you have for our WiZ application.

Rest assured that we will keep your feedback in mind seriously as we are constantly improving on our WiZ application and if you have any other concerns or suggestions that you would like to share with, feel free to reach out to our support team.

Lastly, thank you for your continuous support.

I’ve uninstalled this, as it’s just a bad app. The UX is horrible and loud and cluttered. The functionality was, well, not functional. Error messages didn’t provide any useful information for problem-solving. It’s such a shame because the lights and bulbs are nice (and the lamps/luminaires are made from plastic, which anyone with an inquisitive toddler in the house will much prefer to glass!), but the app is just awful. I’m genuinely curious - at what stage of the process did the developers think about the users for the first time? Because it’s really clear that it wasn’t in the early stages, when user needs should be considered for ideal design. Please go back to the drawing board, get some preliminary user input about what we want and need, and then design a brand new but GOOD app to accompany the products. Or please at least let us know it’s just not happening, so we can plan to move over to a different brand of smart lighting!

Hi. Apologies for any inconvenience caused. We're here to help with any assistance you need. To troubleshoot the issue, please contact our support team. Access the Live Chat Support by going to Settings > Help Center on WiZ V2.

Put a couple of the bulbs I had seen them in store and liked the idea that you could set the lights to come on and off to your schedule and adjust the colour of the bulbs to suit the time of day what you were doing automatically.
The bulbs themselves are great and this seemed like a good idea until I realised the app that you use with them doesn’t let you do any of that.
The lights don’t turn on when I’ve set them to and when they do turn on they don’t come on to the setting that I set them to be on they just turn on to white like any other bulb.
The fade in and out function does not work at all, no matter how long or short I set the fade for or the level of brightness that the light is set to, it doesn’t fade in or out. This means that if the light does come on as programmed first thing in the morning instead of a gradual fade on it is as instant, and as blinding, as switching on a regular light.
If it was advertised as what it is; an app to control, once you’ve turned it on, a lightbulbs settings It would be fine but it’s advertised as an app that you don’t have to do anything with once you’ve set up the programs.
I did reach out to customer support/developers made any difference, it doesn’t work as advertised.

Hi there.

First and foremost, thank you for explaining the current issue that you are facing with our lights as well as the WiZ application and for reaching out to us.

We would also like to extend our deepest apologies for the inconvenience you faced and rest assured that we take every issue seriously as they are extremely important for us to improve on ourselves in the coming future.

If your issues are still present or you face other difficulties, feel free to contact us via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team or by e-mail as well, based on your convenience and preference.

We are privileged to have amazing users like you and we would like to extend our deepest thank you for your continuous support.