Zoom by Ocado 4+

Payment error means starting again

All very slick minus a couple of clunky bits!

1) Slight pet peeve but when delete something in a search bar, it makes sense to land the cursor back in the empty search box as when people delete text there, it’s quite likely they want to search something else. Here you have to double-tap.

2) Had an error with my payment, instead of just dumping my order back into the basket for me to check payment details and pay again, the system registers as though the order was placed so you have to start all over again adding to the basket from scratch! Not great in terms of customer journey when you think about the in-store equivalent (“I’m sorry sir that didn’t go through, let me confiscate your shopping and send you back to the entrance to start again”).

A couple of bugs make it annoying to use!

This app is so buggy! It’s generally pretty slick, but there have been a couple of major issues that make it unusable! It’s generally a great app, great service and great product selection, but please be more on top of the bugs!
1. There’s an ongoing issue when scrolling though products. It jumps, then freezes, and then the same 2/3 products repeat down the line. You shut down the app and try again, but it doesn’t help. I’d be less annoyed if it was across the whole app, but it’s often just across 1-2 product lines, which probably means devs don’t pick up on it quickly.
2. A while ago there was a major payment issue, which meant you couldn’t complete purchase. They then fixed the issue but I think many people, myself included, were never able to complete payment again on their original
Account. I had to create a brand new account with a different email address, and that’s annoying.

Developer Response ,

Hi there, we're very sorry to hear that you have been experiencing some issues with our app, such as not being able to check out and having to create a new account as well as the app being buggy and freezing when scrolling down the lists. We will have this all feedback to the relevant teams to investigate and look to have these bugs fixed as soon as possible. - Dylan

I love it, it’s changed how I shop

I probably use this three or four times a week. It’s so useful for getting bits you need for the day/weekend. I’ve used it at parties when we have been running low on alcohol; when I’m cooking and have forgotten ingredients; or just when I want something specific for dinner/breakfast. It usually comes well within the hour, sometimes as fast as 20 minutes and I’m willing to pay £2.50 delivery to have that time back. I’d really like the app to have the functionality for me and my husband to add items to the basket on separate apps please.