The Club 4+

Name: The Club
Rating: 4.8 (19854 reviews)
Author: Hong Kong Telecommunications (HKT) Limited

Hong Kong Telecommunications (HKT) Limited

- 4.8 • 2万個評分

- 免費

描述

全新The Club手機app將獎賞融入你生活，結合購物與會員尊貴禮遇，透過手機app為會員接通每一段精彩獎賞旅程。

► 在The Club選購心水貨品
The Club手機app讓客戶尋找他們的喜愛商品，涵蓋電子產品、家具家電、美酒佳釀、優質百貨、寵物用品、保健護理等，當中精選品牌包括：Apple、Samsung、Sony、LG等。

► 用Club積分體驗更多
Club積分提供一系列優惠禮遇及會員獎賞，你更可透過眾多合作商戶如iHerb, Shell, Adidas, ASOS等及HKT各項認可服務包括csl, 1O1O, now, 網上行的消費賺取積分。

► Club積分越多，節省越多
所得Club積分可於購物時扣減訂單價格，參與城中盛事及兌換精彩獎賞。

► 接收專屬通知
透過全新The Club手機app，隨時收取專屬獎賞通知，絕不錯過任何獎賞時刻！

► 探索並專享會員禮遇
專享 The Club合作夥伴的獨家優惠！當中包括：Clarins、Klook、Sephora、萬豪旅享家、富衛人壽保險等等。

►全新Club Travel*
全新Club Travel為你提供全球機票、逾200萬間酒店住宿，立即探索旅遊熱點優惠！

*旅行社牌照號碼350873

2024年4月22日

版本 2.6.13

改善用戶體驗，並修復已知問題:
- 改善購物及結帳體驗
- 提升程式加載速度

4.8 滿分 5 粒星

2万個評分

Placing an order

Easy access and navigation. Good choice of products. Like my shopping experience very much!

Poor user exp

The website and the app belong to the worst user experience i ever had. This is supposed to give to your customer an enjoyable and rewarding moment. In fact, you waste so much time browsing products and read details, not even mentioning that you kinda forced to download a second « the club » app, have to login a dozen of time even if platforms are from the same provider… There is nothing user friendly, filters are not properly offered, everything is slow, no products categories... Just wondered if anyone in this company offered to do tests before launching this. Try to be your own customer/user but as even CSL staff in shop are rarely offering an enjoyable customer experience, i guess the whole company can be resumed by this app.
It shouldn't be too complicated to improve things at this stage for a company of this size.

Thank you for your comments. We are working hard to improve user experience. Please stay tuned to our upcoming releases.

Cannot login to my account with the app

I can login to my account with the pop up window clicked through my email but when I try to login to my account via the app directly, I failed.
The costumer service hotline is just not working and not responding to any inquiry. They let us to leave a message, and told us to leave a contact for them to call back within 24 hours. But they never call back. The worst costumer service I have even had.

Apologise for the inconvenience caused. Please send your account details to enquiry@theclub.com.hk. We will get back as soon as possible. Thank you very much.