I’m using iPhone 13pro max. Opened the app and crashed immediately saying e1003 (my device isn’t supported by the app). iOS 16.5 still couldn’t work. I’ve restarted my phone but the problem persists. My friend uses the same model of iPhone and he can use the app without problem - and that helps me rule out possible hardware issue. At last, I removed apps that I seldom use and the crash problem no longer exists. Hope that helps you guy fix the issue and use the app before new version rolls out!

Could it be possible to integrate the immigration department's app? This would eliminate the need to download two separate applications. Please liaise with the Apple App Store to facilitate an upgrade that allows users to download this app directly. I suspect the issue may due to certain undeletable apps fragments or system registry involved, and make the system think like it was still in the phone but actually it was not.

The Contactless E-Channel is much easier, faster, and more convenient to use. The process is simple and user-friendly, , it is a very helpful and convenient.

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