I have been using this app for a few weeks and I must say that it is very easy to use and navigate. The app has a simple and intuitive interface that lets me access all the functions with just a few taps. The app also has a lot of useful features that make my life easier specially for local commuting.However, the app is not perfect and there are some features that I wish it had. For example, the app does not have a dark mode option, which would be nice for using the app at night or in low-light conditions. The app also does not have a search function regarding bus routes and their expected ETA timings at a particular location, which makes it hard to find bus options and to track online. The app also does not support multiple languages, which limits its usability for people who speak different languages.I hope that the developers of the app will listen to the feedback of the users and add these features in the future updates. I think that the app has a lot of potential and can become even better with some improvements. I would recommend this app to anyone who is looking for a convenient and user-friendly app for local bus commuting, but I would also advise them to be patient and wait for the app to evolve.

Only request is to add more routes! Connect colleges like NMIMS, huge crowd from our college actually loves to use your service.So honestly, great bus service in Mumbai & Thane, it’s plans are very much affordable, their AC EV buses are very comfortable(with USB charging socket/reading lamp). They’re very punctual and also offer the flexibility to change seat(free), reschedule for free until your bus arrives, though cancellation is free only upto some time before the scheduled arrival of bus. Polite, friendly & skilled drivers. They’ve a very prompt customer support system reachable via in-app messaging & call. Overall excellent experience, I’ve personally never written a review for any app/service on AppStore, sheer excellence of this app compelled me to write one. Keep it up!😊

The service is very disappointing. If passengers get delayed by even a few minutes at the pickup point, the bus does not wait and departs immediately. However, in my experience, the Chalo bus itself gets delayed many times—not just due to traffic, but also because the pickup time keeps changing due to “maintenance” or “technical issues.”We planned our journey according to the pickup time and our next local train schedule, but the bus was delayed continuously. Many passengers waited almost 1 to 1.5 hours at the pickup location. If the bus gets missed due to Chalo’s delay, the passenger still loses ₹30, which is unfair.What provision or compensation is there for passengers who wait for so long due to Chalo’s issues? This one-sided policy is very frustrating. Chalo should improve reliability and have a fair refund or compensation policy for such situations.

I bought a day pass on Sunday 9.38 pm for Rs. 472/- . the app issued the pass with validity till Sunday 11:59 pm. how can I schedule 2 rides at 10 PM in night, when there are no rides available from Chalo at that time? isn't it common sense that it should have been valid for next 24 hours? Infact it was mentioned that the pass would be available for 1-2 days only. when I tried connecting with customer support on chat no reply was provided till midnight and today morning they replied saying they can't do anything. won't reverse the amount and won't extend the validity. worst service ever. First they increased the fare and now the service is pathetic. I travelled by Chalo few days back and the bus was halted at toll on Atal Setu for more than 20-30 mins because the FASTag did not had balance. All the passengers were late to their work place that day. Who will answer or bosses for such delay, who will face the consequences for not reaching in time for a meeting which is of utmost priority. Worst worst worst