Culture Circle 4+

I’ve ordered thrice, and pairs were legit, collection is great… There was a delay in one of my orders probably because they had sourced the pair from US (as I was communicated). Apart from that, overall I’ve had good experience. The customer service team is helpful but sometimes, they take over a day to respond.

I had high hopes for Culture circle, but dealing with their customer service was a nightmare. Whenever I messaged them on WhatsApp with a question or to check on my order, it took them forever to reply. Sometimes, they didn't even bother replying at all, which felt really rude. Which is completely unacceptable. To make matters worse, my order, which was promised to be delivered within a week, took an entire month to arrive. Despite my numerous attempts to reach out via WhatsApp, email, and phone calls, I was met with silence. It wasn't until I threatened to file a consumer complaint that I finally received a response, and even then, it took additional prompting for them to take action. This experience left me feeling frustrated and almost scammed. It's disheartening to see such poor customer service from a company that prides itself on selling quality products. Unless they make significant improvements to their communication and service standards, I cannot recommend this app to others.

Culture Circle presents itself as a platform for cultural enthusiasts, but my recent experience with them has been far from satisfactory. First and foremost, they fail to provide any updates on the status of your order. It's frustrating not knowing whether your purchase is even being processed or if it's stuck in limbo.

Furthermore, their cancellation policy seems to be arbitrary, as they cancel orders at their discretion without prior notice or explanation. This lack of transparency is not only unprofessional but also incredibly inconvenient for customers who rely on timely deliveries.

To make matters worse, when orders do arrive, they often come in less-than-ideal conditions. Products have arrived in dirty, damaged boxes, which reflects poorly on their quality control and overall attention to customer satisfaction.

What's more disappointing is that they don't hesitate to take your money upfront, yet fail to provide a clear timeline for delivery. This leaves customers hanging and uncertain about when, or if, they will receive their orders.

In conclusion, Culture Circle's disregard for customer communication, unpredictable cancellation practices, and poor packaging standards make it difficult to recommend their services. If reliability and transparency are important to you, I would advise seeking alternatives that prioritize these aspects.