Google Pay: Save, Pay, Manage 17+

Hi Team,

This is a feedback for you to look into this issue now, one of transactions is failed and the amount been debited from my bank account but it’s not been refunded automatically. When I contacted the GP Team for this, I was told it will be credited to the beneficiary within 3 business days and I will have to contact them to get that back. This is a ridiculous process and there is no ownership that GP holds with any transaction other than simply debited money. I had same scenario couple of times and o had to contact the receiver to give the money back(like seriously!!!!). I am now in an ever more plight this time, I should be contacting a government organisation (IRCTC) to get my money back, I absolutely have no hope for this and it’s frustrating.

This is to bring to your notice that I am not happy with the service this app provides. The transactions I make through this consistently fails and getting a refund back is being a nightmare every time. I am seriously doubtful of choosing Google pay for payments in the future as I cannot afford to stake my money on some volatile application which fails most times nor I will recommend any of my friends to use this.

I am using google pay for last couple of years for majority of my digital transactions. I am writing this review after struggling with this glitchy app and a futile call and discussion with the customer support.
This app has a glitch. It can give you nightmare if you are trying to reactivate your bank account or if you are trying to retrieve your old or existing UPI ID. It offers use of multiple UPI IDs for better transactions but switching between them is impossible at times. After 3 failed attempts at reactivation of bank account or UPI ID, the app does not let you try again for next 24 hours, if you fail again after 24 hours (which is likely because of this glitchy app), you will again have to wait for another 24 hours. And the cycle sadly repeats. I’ve been trying since last two days to meet a deadline for an auto-pay mandate but looks like I will not be able to complete it in thine because of this glitch. I thought calling customer care might be useful but the 2-minute wait followed by a 10-15 minutes of discussion didn’t yield any solution instead made me feel that Google doesn’t really care to offer any quick solution nor fix the issues with the app. After talking to customer care support, I felt that I should stop using this app. I will switch to PhonePe and also hope that Apple soon launches the Apple Pay service in India on full scale so that we have a reliable solution and a good alternative to this glitchy app.

So my story short, i believed google, started investments via gpay, groww app, all payments via gpay etc all we good. One fine day my gpay opened and it was shown the account is temporarily suspended, please fill the form. I did the same, my debit card pic was asked, gave it, bank statement, all whatever required was given. Despite that there was no ray of hope from google. Finally i tried reaching the google support center which is actually not even there i feel, coz there is no customer support even properly. Finally after a long queue i made it to the customer support executive, now from there the same thing is happening for last few months. First they ask what the problem is, i tell what happened, they say they need to check on it, i tell its already done many times and dont you guys have any records of this, they say no, we need to check again. At last a mail comes saying, we are sorry, we cant discuss whats the issue but we are sorry for the inconvenience. I mean if you dont know the issue then how could you rectify it? I had a word with a senior authority from google and checked and verified my account saying no issues at all...!!

This is a classic example of how a huge company treats the small finances of a common man. I will be taking this legal and will go to wherever it has to be...!!! I am not able to manage my finances and investments just coz i trusted this...!!! Please dont be in trap...!!!