I booked the Gas cylinder on 4th Feb, the cylinder was not delivered even after 20 days. I raised the ticket and after few days got the message that the issue has been resolved. Upon verification customer care guy told that the issue was resolved but they don’t know what has been resolved. With frustration, I told that I will change my connection to HP or Bharat. That guy was appreciating my decision. Till time no clue on my booking. I thought of giving negative rating but unfortunately no option.

I attempted to book a new LPG connection online, starting with Aadhaar KYC as instructed by IOCL, which supposedly takes just 2 minutes. After completing the face scan, the app prompted me to provide an email address—but frustratingly, there was no option to enter it at that step. This shows an obvious design flaw that disrupts the process. It’s surprising that IOCL’s digital platform misses such a basic functionality, leading to a major bug. It seems no government website or app delivers a seamless online experience for applying for a new LPG connection. In reality, the online process doesn’t work as advertised. Even if you try the LPG website, it won’t let you complete the application. Ultimately, you’re forced to go offline and pay extra fees just to get the connection. It’s disappointing to see these issues persist in the system. RIP

Honestly speaking, this is the worst app I have ever used. Even college projects done by final year students are way better and stable than this app. Most of the times, it does not work properly or it is dead slow or it will show loading icon for ever. Such a shame we are the users of this of this app. Even free services are way better than this app.Further update, even after 2-3 years, the app is still in pathetic stage as it was earlier. Updating to latest version also does not work. If there is an issue while loading the Home Screen you F the app, the team should learn to show some meaningful or user friendly messages instead of displaying the loading icon forever. The app does not work most of the times. You have to extremely lucky as an user to get the app working and to be able to order a cylinder.

IOCL’s home delivery service is highly inconsistent and varies depending on the distributor. While IOCL commits quick delivery, in my experience of over 30 years, I have never received a refill on time as committed. Even in 2024 as the world is adapting to technological advancements, IOCL seems to be stuck in the past. When you speak to the distributors employees, you will experience lack of customer orientation and often they behave as if they are doing you a favour by delivering the gas. Cylinder weight, emergencies services are still questionable. Lately, there has been slight improvements in service but yet to see credible and significant improvements in overall service, quality of cylinders (weight) being delivered and emergency services.