ACT Fibernet 4+

Missing details in app

This app looks for name sake . I cannot get an update on the service request I have raised .the only status it has is open and close . I cannot modify or add another service request if one is already open . There were times when I got the issue fixed but ticket was not closed and then few hours later when I encountered another issue , it did not let me register the compliant . Wasted a whole day . I did not get the contact number to call ACT helpline when I was searching the mobile app. IRONIC!! The text suggested me to go to website to see the contact us information . Duhhhh!

I am facing same “internet disconnectivity” issue every 20 days and have to log complaint every single month. They (ACT company )should get a habit of fixing the issues permanent rather than giving temporary work around ! High time.

I cannot see the service request I have raised in last 6 months . What’s the purpose of mobile app if your business rules are not transparent .

Harassment and agony comes free with the service which never works

I unfortunately took the poor service they provide in June 2018 and asked them to immediately stop it during the same month. They discontinued the service but kept on calling me again and again from private numbers at almost any time of the day asking me to take the service again. I have sent multiple emails to ask them to stop calling me. They were supposed to give me a refund on my name which i have not received till date and they claim they have sent the cheque. I have never signed any kind of cheque from ACT fibernet. I moved from the address almost 8 months ago and now it has come to my notice that they have re continued my account, on my number, using my details at the same address and they have been sending me emails regarding the amount. I have never given any consent to start the service again and they would require my signatures to do that which i have not ever given. So i want to complain for three items: Mental harrassment and agony caused to deal with ACT fbernet representatives on multiple phonecalls and emails. Not having received any of the promised refund till date. Restarting the service using my accout details to a third party without my consent I have also lodged a file in consumer forum.

Do not ever ever take service from these fraud cheaters.

Worst customer Service. They don’t care.

I have been using act fibernet for more than 7 years now when it was called Beam in Hyderabad. Day by day the service is getting worse. I raised a complaint and they took two days to fix it and I did not have internet connectivity. They charged late payment fees in my bill from previous month which is ok but they did not mention before hand. Since I did not have internet connection for two days, they should waive that bill for two days. After raising a complaint and contacting customer service which took more than 10 minutes to get hold off on call, they say if you don’t have connectivity for more than 72 hours then only we will refund, otherwise the customer should ask.. what sort of logic is this..This is straight forward cheating..taking money for the service you have not provided. When asked the same the rude customer service rep hung up on me and did not bother to call back. I can’t see my ticket status and the app keeps showing me to pay bill before accessing the customer service. What sort of genius will come up with this logic. Anyhow you are suspending the service, then why bother to restrict customer service access. Stop taking your loyal customers for granted. Hope you guys change and become better at serving your customers.

Developer Response ,

Hi Rohit, We sincerely apologize for the inconvenience caused. Please share your contact or account number along with your city and we will get in touch with you.