iPhone Screenshots

Description

ACT Fibernet App, decked up this time to enable you to experience all the advantages available-

• Looking for new connection? Have a look at our plans & subscribe for a new connection through the App.
• Billing queries? Use the ACT Fibernet app to download and pay your bill.
• Track your data usage.
• Want more speed and data? Take a look at our high-speed plans and upgrade through the App.
• Register/track all your service requests using the ACT Fibernet App.

Get ready to #feeltheadvantage!

What’s New

Version 2.4.8

ACT Fibernet app has now geared up to enable you to buy and manage your connection with its new features:
· Manage your ACT fibernet account with ease
· Get the best offers in single click in
· Access to support and info instantly with quick links
· Tracking your enquiry is now simpler
· Updated to include various app and performance improvements

Ratings and Reviews

2.2 out of 5
15.8K Ratings

15.8K Ratings

ananyabh91 ,

Harassment and agony comes free with the service which never works

I unfortunately took the poor service they provide in June 2018 and asked them to immediately stop it during the same month. They discontinued the service but kept on calling me again and again from private numbers at almost any time of the day asking me to take the service again. I have sent multiple emails to ask them to stop calling me. They were supposed to give me a refund on my name which i have not received till date and they claim they have sent the cheque. I have never signed any kind of cheque from ACT fibernet. I moved from the address almost 8 months ago and now it has come to my notice that they have re continued my account, on my number, using my details at the same address and they have been sending me emails regarding the amount. I have never given any consent to start the service again and they would require my signatures to do that which i have not ever given. So i want to complain for three items: Mental harrassment and agony caused to deal with ACT fbernet representatives on multiple phonecalls and emails. Not having received any of the promised refund till date. Restarting the service using my accout details to a third party without my consent I have also lodged a file in consumer forum.

Do not ever ever take service from these fraud cheaters.

Rohit@1435 ,

Worst customer Service. They don’t care.

I have been using act fibernet for more than 7 years now when it was called Beam in Hyderabad. Day by day the service is getting worse. I raised a complaint and they took two days to fix it and I did not have internet connectivity. They charged late payment fees in my bill from previous month which is ok but they did not mention before hand. Since I did not have internet connection for two days, they should waive that bill for two days. After raising a complaint and contacting customer service which took more than 10 minutes to get hold off on call, they say if you don’t have connectivity for more than 72 hours then only we will refund, otherwise the customer should ask.. what sort of logic is this..This is straight forward cheating..taking money for the service you have not provided. When asked the same the rude customer service rep hung up on me and did not bother to call back. I can’t see my ticket status and the app keeps showing me to pay bill before accessing the customer service. What sort of genius will come up with this logic. Anyhow you are suspending the service, then why bother to restrict customer service access. Stop taking your loyal customers for granted. Hope you guys change and become better at serving your customers.

Developer Response ,

Hi Rohit, We sincerely apologize for the inconvenience caused. Please share your contact or account number along with your city and we will get in touch with you.

Mohammed Irfan ,

Bad service and useless app

I was using the other broadband connection but these act fibrenet guys kept on calling me over the phone asking me to try their internet connection as somehow they got to know that my current internet connection was expiring soon. Hence I moved ahead and a as a part of registration my money was deducted. Once they got the money everybody got invisible.

Its been 6 days now and I am still waiting for the internet connection. I could register a complaint through its customer care and a ticket was raised but then there is no action. I just got an sms ensuring me the fastest resolution of my issue and a link was provided in the sms which was sent to track the registered issue through this app. I installed this app and logged in to my account but I cant see anything related to issue tracking. Looks like the app is just made to trap the users by promoting to take their broadband connection. Hence the app becomes useless.
This app shows just 2 star ratings but still they are shameless and are so lagging to provide user a better experience.
I would better recommend users to either get Airtel or JIO broadband or anything else apart from this.

App Privacy

The developer, Atria Convergence Technologies Private Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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