ACT Fibernet 4+

Worst service provider

This is the worst service provider. They promise 200MB speed but you hardly get 10mb speed. There is frequent disruption in connection and they don’t have basic level of service to change the batteries of their connection hubs which don’t work when power is down - like I have battery back up at home when the power is down but i cannot get Internet as the hub does not have power back as the discharged batteries are never replaced despite multiple tickets. Fed up with this I had requested disconnection immediately after renewing connection for one additional year. To my surprise my refund has not been processed even after 5 months. Every time I raise a ticket they taken impulse and tell me that it will be resolved and the ticket is closed without any resolution the ver next day

Please not take act connection

Harassment and agony comes free with the service which never works

I unfortunately took the poor service they provide in June 2018 and asked them to immediately stop it during the same month. They discontinued the service but kept on calling me again and again from private numbers at almost any time of the day asking me to take the service again. I have sent multiple emails to ask them to stop calling me. They were supposed to give me a refund on my name which i have not received till date and they claim they have sent the cheque. I have never signed any kind of cheque from ACT fibernet. I moved from the address almost 8 months ago and now it has come to my notice that they have re continued my account, on my number, using my details at the same address and they have been sending me emails regarding the amount. I have never given any consent to start the service again and they would require my signatures to do that which i have not ever given. So i want to complain for three items: Mental harrassment and agony caused to deal with ACT fbernet representatives on multiple phonecalls and emails. Not having received any of the promised refund till date. Restarting the service using my accout details to a third party without my consent I have also lodged a file in consumer forum.

Do not ever ever take service from these fraud cheaters.

Worst customer Service. They don’t care.

I have been using act fibernet for more than 7 years now when it was called Beam in Hyderabad. Day by day the service is getting worse. I raised a complaint and they took two days to fix it and I did not have internet connectivity. They charged late payment fees in my bill from previous month which is ok but they did not mention before hand. Since I did not have internet connection for two days, they should waive that bill for two days. After raising a complaint and contacting customer service which took more than 10 minutes to get hold off on call, they say if you don’t have connectivity for more than 72 hours then only we will refund, otherwise the customer should ask.. what sort of logic is this..This is straight forward cheating..taking money for the service you have not provided. When asked the same the rude customer service rep hung up on me and did not bother to call back. I can’t see my ticket status and the app keeps showing me to pay bill before accessing the customer service. What sort of genius will come up with this logic. Anyhow you are suspending the service, then why bother to restrict customer service access. Stop taking your loyal customers for granted. Hope you guys change and become better at serving your customers.

Developer Response ,

Hi Rohit, We sincerely apologize for the inconvenience caused. Please share your contact or account number along with your city and we will get in touch with you.