Pluxee India 4+

Inconvenience needs to be resolved ASAP

This is in regards to The Zeta Meal card . I am unable to login my Zeta. Even after sending several of emails Zeta is not even making an attempt to contact me. I am facing issues to relogin to my Zeta app on a new device. First of all not accepting the passwords, after doing forgot password it says Emailed ID not registered, Then trying to retrieve with Contact no , it says Number not registered. It gives a contact and email to get in touch with us. No. Is not reachable and emails are ignored by Zeta team. How do I get my issue resolved????? Just received 1 email from Mittal Karia on 19 Jul, saying our agent will get back to you within 24 hours. No revert back till date… This is getting soo dayum irritating…. Soo much of inconvenience to pay for meals in the Company. This is totally not acceptable. That the purpose of the meal card is not getting utilised for what it has to be used….I want this resolved in anyway by today. The worst customer Service ever!!!! no doubts the meal card is amazing but the Customer Service and Response by The team of Zeta is Zero or even Negative Rating!!!

Embarrassing experience!

It was a very humiliating experience with my Sodexo card. There are only handful merchants which accepts this card and to avoid any last minute surprises I checked in your Sodexo app whether Bikanerwala Janakpuri accepts Sodexo or not. After making sure that it accepts Sodexo, I went there and tried paying my bill. The merchant's POS machine showed that I have insufficient funds. I tried it twice and it showed same error both the times. I asked him whether they accept Sodexo or not and he showed me previous receipts of Sodexo showing me that they do accept and he very well know how to use the card in their POS machine. I then tried calling your stupid customer care number in the store itself but thanks to your "outstanding" customer experience efforts, it took 15 minutes to get your executive on call and attend my concern. Some one should learn from you to how to efficiently humiliate your customers as well as how to provide a below " 0 - Very Dissatisfied" customer service support!

Pathetic Customerservice

It’s been almost 2weeks now that that I literally have to struggle to speak up them as I am not able to login to my account as my previous company registered my wrong email and I requested zeta customer care to update my email. It’s been 3months now and still my issue is my resolved. And now after so many attempts whenever I call zeta,IVR tells me that “You are the called no.1, please wait while all agents are busy assisting other customers.”?????? Unfortunately I called up today again, now my call was on hope for 15mins and nobody answered my call. I called up yesterday, but the agent was drunk I guess, he was not able to answer my queries. Unfortunately I have forgotten the name else would have mentioned. All in all, I am having a bad experience with Zeta. It’s seriously a waste. I don’t know how people are managing with your Customerservice. I would have rated negative if I had an option here. Shame!!

Developer Response ,

Dear Elley, we are sorry to hear that you had to face such an issue. We tried looking for your account details, however, we couldn't find it. Please share your complaint ticket/contact details here or write to us at support@zeta.in so that we can contact you to resolve your issue.