Update - they replaced with a brand new fridge. The resolution was nice and prompt, they should work on resolving quicker, would’ve been good that wayRented a fridge from them on a 3-month plan mid-Jan. The fridge had an excess cooling problem , I raised a complaint. They take 4 days for a technician to visit. The technician said he solved it, but the same issue started happening. Complained again - took 3 days to say he doesn’t have the replacement part, and he’ll get the fridge replaced. I raised a replacement request, to which they said they found the part and they’ll replace. This process took 5 days. Now the fridge isn’t cooling at all, I told the technician, and he will take 3 days. I’m just planning to return this, and rent again from Furlenco. They’re relatively more expensive, but their service is top-notch. With Cityfurnish, it’s 20+ days and I’m just chasing their support and technician for a product I’ve already paid for. Better to protect your peace of mind over trying them out, a strong no for any kind of electronics renting

Cityfurnish team, where can I contact you as I have been trying to co-ordinate with your CS team since I received the order - A WRONG ORDER dated 16th July. Till date the CS team calls back but doesn't respond with a solution? Im nearing the next cycle and i dont wish to continue with a wrong product delivered. The photo is different and the received item is different. I wish to get a refund on that said item. Also, another item I received came with a broken ply that has been successfully been replaced after 10 days. I need a resolution for this wrong study table that I end up paying 800 every month, with all surplus charges while promoting it says 361 but thats to pay upfront 36 months. I took it for a minimum 9 months for trial period and not to mmy surprise your team hasnt contacted back neither on email nor on dahsboard neither on WA chats - everywhere Bot replying no human intercation just same templates for any question. and your delivery executive says every clients calls them for the same reason - this also points out how the delivery labour seems to be customer facing and feeling bothered about the frustrated clients reaching out to them but no body from your team. so many levels, this is wrong - my next email will be at a place you wouldnt want dear team! Just same copy paste replies everywhere without reading the question / problem / query!!!

The furniture is quite okay but the customer support is very poor. It was a huge hassle for me to get support. Every time I tried to reach out there was some delay on their end or a lack of interest in helping. This is why I decided to return the furniture and rent from somewhere else. When I called their team to return the furniture there was no response for an entire week, they didn’t even answer my calls. I had to book a service request from my end and that’s when they took a notice. They delayed providing me with service so much that they asked for an extra fee. They claimed that my rental tenure was over and I should pay them some extra fee for that. When actually they delayed the entire process due to a lack lustre customer support. While picking up the furniture and filter, their team spilled water in my house. The filter that they were packing spilled water all over the living room and they stepped on that. Their dirty footprints were all over and they did not even bother to clean it while leaving. When I asked them to clean the water, they denied and said this is how it works. In fact they even asked for some tip which is completely unethical. I would never ever rent from them again. if this is how they are going to treat their customer, I hope their business shuts soon.

My experience with this company is very very bad. First of all their rental charges are quite high with respect to their quality and market price with other competitors. I had rented a fridge from here with an initial agreement for a year. The fridge was an old model 2 star fridge which had a much higher electricity consumption. When I reached out to the customer service if they can change it, they told they give out only 2 star and 3 star appliances and you have to stick with whatever you have got! They will not be able to change it. Till here also it was fine.After few months, due to certain circumstances I had to terminate my rental agreement and could not continue for the whole year. They picked up the appliance from my place and handed me a bill of almost the whole year to be paid as TERMINATION CHARGES. I can understand that there will be some charges that I have to pay as I am leaving early to the agreed upon time. But how can it be justified with almost the whole year’s rent when I’m not using for the whole year. And on top of that, they don’t give you back the deposit which you pay when you started renting out. They are adjusting that with the huge termination charge and saying as company discount! What a gimmick these guys are playing. If the charges are so high they should have mentioned in the website or anywhere that termination charges for this much period should be this much. They are calculating all these on their whim and naming it as Company Policy! What a SCAM these people are doing taking advantage of people under duress. THINK TWICE BEFORE RENTING FROM THIS SERVICE!!